freiberufler Service and Project Management / CCNP Voice and ITIL certified auf freelance.de

Service and Project Management / CCNP Voice and ITIL certified

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  • auf Anfrage
  • 91056 Erlangen
  • Nähe des Wohnortes
  • en  |  de  |  hu
  • 05.11.2018

Kurzvorstellung

I am skilled with over 4 years experience in Cisco Unified Communications field (CallManager, UCCE, Telepresence) both technically and in service and project management and I have an overall IT experience (including networking) of over 10 years.

Ich biete

  • IT Service Management (ITSM)
  • VoIP

Projekt‐ & Berufserfahrung

Service Management
Kundenname anonymisiert, Münster, Nürnberg, Eschborn, München, Berlin
8/2013 – 12/2015 (2 Jahre, 5 Monate)
Telekommunikation
Tätigkeitszeitraum

8/2013 – 12/2015

Tätigkeitsbeschreibung

Deployment and Expansion of the Corporate Video Platfom:
- coordinating cross-platform teams: engineering, support, release and monitoring;
- setting-up and maintaining relationships with other Telepresence and VoIP vendors and ISPs for Corporate Video inter-operability;
- creating and negotiating service delivery contracts, operations manuals with vendors, ISPs and other departments within the company;
- coordinating Incident and Change Management within all Corporate Video-VoIP teams (engineering, support, provisioning, data network, voice, monitoring, security teams), analyzing and approving Change Requests;
- coordinating the design, planning, provisioning, implementation, operation and monitoring of the Corporate Video solutions;
- managing deployments and transitions to the Corporate Video-VoIP platform;
- supervising the service assurance: Service Level Agreements (SLA), Operation Level Agreements (OLA) and Key Performance Indicators (KPI), analyzing regular service reports;
- coordinating and supervising the service and hardware purchases from the vendor;
- establishing new guidelines to improve the service operations by optimizing the role and cooperation guidelines of cross-platform teams;
- communicating the service strategies to the customers, management board and stake holders.

Eingesetzte Qualifikationen

Incident Management, Service Management, IT-Support (allg.), Telekommunikation / Netzwerke (allg.), VoIP, Change Management, Management (allg.)

Senior Network Administrator VoIP
Kundenname anonymisiert, Kosice
10/2011 – 12/2015 (4 Jahre, 3 Monate)
Telekommunikation
Tätigkeitszeitraum

10/2011 – 12/2015

Tätigkeitsbeschreibung

- complex troubleshooting and configuration of Cisco Unified Communications Manager, Voice Gateways and Unified Contact Center Enterprise;
- close cooperation with vendors: Cisco TAC and Bucher und Suter;
- single point of contact for one of the large corporate customers;
- support and training of new team colleagues and from other related teams;
- involvement in customer projects, service enhancement and upgrades;
- on-call duty for high priority incidents and changes.

Eingesetzte Qualifikationen

IT-Support (allg.), Konfiguration, Router / Gateways, Telekommunikation / Netzwerke (allg.), Netzwerkadministration (allg.), VoIP, Schulung / Training (IT), Management (allg.), Kommunikation (allg.)

Zertifikate

ITIL v3 Foundation
November 2014
CCNP Voice (valid through November 2017)
Mai 2012

Qualifikationen

IT Service Management, ITIL v3 Foundation, CCNP Voice, Conflict Management, Effective Communication, Negotiation Skills

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Deutsch (Fließend)
  • Ungarisch (Muttersprache)
Reisebereitschaft
Nähe des Wohnortes
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
1010
Alter
39
Berufserfahrung
10 Jahre und 8 Monate (seit 10/2011)

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