ITSM and agile Consultant

Hochqualifizierte IT-Beraterin mit nachweislicher Erfahrung in der Unterstützung von Unternehmen bei der Verbesserung ihrer IT-Servicebereitstellung und Projektdurchführung durch agile Prinzipien und Best-Practice-Frameworks.

• Jira
• Kanban
• PRINCE2
• Projektmanager
• Prozessmanager
• SAFe SPC
• Scrum
• Serviceberater ITIL
• Servicenow

Expertise in der Implementierung und Optimierung von Atlassian- und ServiceNow-Lösungen, verbunden mit fundierten Kenntnissen in ITIL, Scrum und SAFe-Methodologien. Zertifizierte ITIL-Trainerin, Agile Coach und aktives Mitglied der Atlassian User Group in Bulgarien.
Meine Kernkompetenzen umfassen:
• ITIL 4 & VeriSM Implementierung (ITSM Service Management Standardisierung) in verschiedenen Organisationen
• Agiles Projektmanagement und Coaching (Scrum, Kanban, SAFe, Scrumban)
• Atlassian & ServiceNow Expertise: JIRA, Confluence, JIRA Service Management, BigPicture, EazyBI (Implementierung agiler Frameworks)
• Schnittstellensteuerung und Lieferantenmanagement
• DevOps & Continuous Integration (CI)
• Branchenerfahrung: BPO, IT, Logistik, Bankwesen, Fintech, Automobilindustrie, Pharmaindustrie

Detaillierte Liste der Zertifizierungen
2025 PRINCE2 Practitioner /Version 7/
2025 PRINCE2 Foundation /Version 7/
2024 ITIL 4 Master
2024 Lego serious play certified facilitator
2024 AI in ITSM ITIL Masterclass
2024 ITIL 4 Strategic Leader
2024 ITIL 4 Leader: Digital & IT Strategy
2024 ITIL4 Practice Manager
2024 ITIL 4 Specialist Monitor, Support and Fulfil
2023 Certified SAFe® 6 Practice Consultant
2023 Certified SAFe® 6 Agilist
2023 Certified Agile HR Enabler /AHRA/Trainer Enablement
2023 ICAgile Certified Professional Coaching Agile Transformations -ICP-CAT
2023 ICAgile Certified Professional Enterprise Agile Coaching – ICP-ENT
2022 ICAgile Certified Professional Agile Coaching - ICP-ACC
2022 ICAgile Certified Professional Agile Team Facilitation - ICP-ATF
2022 Miro Essentials
2022 Miro Collaborative meetings
2021 Professional Scrum Master II (PSM II)
2021 Professional Scrum Product Owner I (PSPO I)
2021 SAFe® Remote Trainer
2020 ITIL 4 Managing Professional (MP)
2020 ITIL 4 Managing Professional Transition
2020 SPC - Certified SAFe® 5 Program Consultant
2020 Certified SAFe® 5 Agilist
2019 Certified SAFe® 4 Agilist
2017 ITIL V3 Expert
2017 ITIL V3 Managing across the lifecycle
2017 ITIL V3 Intermediate Continual service improvement
2017 ITIL V3 Intermediate Design
2017 ITIL V3 Intermediate Strategy
2014 ITIL V3 Intermediate Operation
2014 ITIL V3 Intermediate Transition
2011 ITIL V3 Foundation

Trainings
2025 PMP – laufend
2025 PRINCE2 Agile Practitioner Beta Testing
2025 PRINCE2 Agile Foundation Beta Testing
2024 SAFe skill - Design Thinking Fundamentals
2024 SAFe skill - Understanding and Improving Flow
2024 Agile development 2.0 Fundamentals in Service Now
2024 Generative AI Overview for Project Managers
2024 AI & Agility: A Comprehensive Introduction
2021 Training Certified ServiceNow Administrator – ServiceNow Fundamentals
2020 Sicheres Auftreten und Wirken – Zürich School of Management
2020 Mastering Design Thinking in Organizations – HPI
2019 ITIL®4 Lite – ITSM ZONE
2018 VeriSM™ Foundation Training
2017 Certified Agile Service Manager - DevOps Institute