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Enterprise Architektin, Business Analystin, Business Process Reengineer

zuletzt online vor 6 Tagen
  • auf Anfrage
  • K0A 1M0 Casselman
  • Europa
  • de  |  en
  • 13.04.2021


Over 40 years experience in customer service delivery and management, including over 20 years experience in enterprise architecture development, process design with IT integration, IT Service Management, Performance Management (KPI Development).

Ich biete

  • Business Process Reengineering (BPR)
  • Enterprise Architect (EA)
  • IT Sicherheit (allg.)

Projekt‐ & Berufserfahrung

CEO and Enterprise Architect
Thought-Evolution Inc., Ottawa
1/2004 – 4/2021 (17 Jahre, 4 Monate)
Öffentliche Verwaltung

1/2004 – 4/2021


Professional Services provided

o Business Continuity and Disaster Recovery Planning
- Developed Business Continuity and Disaster Recovery Plans
- Performed Business Impact Analysis (incl. impact on humans/workforce and property; critical systems, facilities, business and operational processes, and applications)
- Developed communications strategy, identified general duties of individuals
- Development of mitigation strategy to prevent/minimize business impact
- Development of Incident Handling and IT Security Management processes
- Developed technology recovery plans with IT teams (addressing infrastructure, network, application, security requirements)
- Established procedures/processes to test BCP/DRPs
- Performed Application Impact Assessment
- Performed Risk Identification and Vulnerability Analysis (identifying risks that the business could face incl. natural disasters, technological interruptions, civil emergencies)
o Process Development
- Mapped and analyzed military Supply Chain Management Processes
- Mapped/analyzed of ITIL Functions and Processes including Services Desk, Business Intake/Service Request handling, Change and Release Management, Configuration/Asset Management, Incident Handling (incl. IT security incidents)
- Design and integration of business and operational processes with technology/applications
- Established work priorities, assigned deliverables and resolved issues with Operations and Project teams.
- Developed and recommended corrective measures aimed at improving supplier performance in terms of on-time, lead-time and quality.
- Identified and controlled high risk items, including daily status reporting to management
- Responsible for developing and presenting recommendations that capitalize on opportunities by improving process and workflows to eliminate waste and operational and process challenges while providing maximum economic benefit
- Lead white-boarding sessions with large inter-departmental groups and functional leaders to map out business processes
- Worked closely with the Inventory Manager to create a standard to improve inventory tracking
- Defined and recommended Key Performance Indicators (KPIs) including lead times for service delivery teams and Service Level agreements to ensure on time delivery of services and/or products
- Monitored forecasts and evaluated supplier performance to ensure quality and delivery requirements are met; discussed performance metrics, provided feedback, and recommended corrective measures
- Documented and assessed as-is supply-chain and operational processes and designed to-be processes for greater cost savings, quicker services and/or product delivery
- Managed inventories; performed regular analysis of supply and demand of products; Responsible for forecasting, ordering and managing the product inventories.
- Compiled and analyzed data to determine the feasibility of buying products as well as, establishes price objectives for contract transactions.
- Performed efficiency reviews of supervisory positions over operational infrastructure
- Developed and implemented procedures and methodologies to facilitate improvements in operational processes
- Drafted and recommended how to improve sourcing strategies, procurement processes and reduce operational costs
- Architecture Development
o Enterprise/Business Architecture Development
- Analyzed existing and/or developed new organizational core capabilities for decision-making activities (planning and enabling) and execution/implementation activities (sourcing, development, implementation/delivery, monitoring and reporting)
- Interviewed senior management levels to understand vision, mandate, business objectives and goals, and level of leadership
- Provided specialized business management and technical advice various architectural components for departments as part of architectural framework development
- Performed high-level analysis of complex problems and make recommendations via road maps;
- Analyzed and/or developed business/enterprise transformation strategies and plans,
- Collaboratively worked with multiple stakeholders to collect, analyze and document requirements (business, stakeholders, end-users, functional and non-functional requirements)using workshops, interviews and process maps to develop solutions that benefit all areas of the organization, obtain agreement on requirements for IT architectural services and resolve architectural issues.
- Conducted research and feasibility studies to facilitate the development, maintenance and renewal of complex architectural solutions
- Analyzed current and/or modeled new business processes as part of renewing the enterprise architecture model
- Developed and/or analyzed enterprise architecture artifacts and documentation using various representation formats including text, graphics, diagrams, process models and sometimes tabular formats or as a mix of these formats; artifacts included business capability models, business process models, heat maps, enterprise architecture domains
- Ensured alignment between enterprise architecture model and business objectives and goals
- Provided architectural design direction to working groups if/when required in enterprise/business architecture and/or end-to-end solution architecture
- Recommended a set of activities that an organization could use to actualize its organizational business and operational strategy (aka value proposition)
o IT Security Architecture
- Collaboratively worked with system administrators and IT Security specialists to ensure confidentiality, integrity and availability of data and information, compliance, proper process flow, clear demarcations of roles and responsibilities during technology integration and business transformation projects.
- Assisted in gathering and documenting personnel, physical and IT security requirements (including account RBAC/access controls to systems and databases) for Statement of Sensitivities (SoS), Threat and Risk Assessments (TRA) during business and project planning exercises;
- Developed Business Continuity and Disaster Recover plans and procedures
- Designed Incident Handling/Response process (including response procedures for IT security incidents)
- Developed Corporate and IT security policies, processes and procedures
- Established relationship with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standard or other contract changes are formally reviewed and approved by legal/risk management.
- Reviewed and documented maturity levels of IT security when mapping operational and work processes; using “Current State” versus “To Be” methodology for identifying the security gaps
- Developed an IT/IM security management, associated security policies, procedures and SDLC integration activities
- Created an IT security technical reference architecture and documented current state security capabilities, current state gaps and future state roadmap aligned with IT and business strategies
- Developed or contributed to IT/IM Security Governance development
o Information and Data Architecture
- Analyzed methods of how data is collected, stored and shared within business and operational processes
- Developed a data collection process for IT security operations
- Analyzed how and how much data is collected and how it was used for performance reporting
- Defined and documented Metadata standards and practices, including naming standards, and modeling guidelines for Enterprise Information Management (EIM) solutions
- Developed folder structures for IM solutions
- Mapped current state processes and re-designed them with new technologies to create a more automated process for cost and time savings
- Collected, documented and analyzed records management processes including record destruction and archival procedures and made recommendations on how to move from manual to automated records management
- Service/Program Performance Management
- Developed Performance Measurements and management frameworks including Key Performance Indicators (KPIs) for Services, Programs, Processes and Projects
- Developed of IT Service Performance Management Program

Eingesetzte Qualifikationen

Business Process Reengineering (BPR), Enterprise project management (EPM), Logistikplanung, Management (allg.)

IT Security Consultant (Festanstellung)
CGI, Ottawa
5/2001 – 8/2008 (7 Jahre, 4 Monate)
Dienstleistungsbranchen (Service)

5/2001 – 8/2008


- Planning, designing, and modeling business and operational processes and assure alignment with Enterprise/Business Architectures
- Assessing business architectures and maturity level of processes
- Interdisciplinary collaboration with cross-functional IT teams and departments
- Project planning and management
- Development of a data collection process
- Development of technical documents
- Technical advice in the requested area of responsibility

Eingesetzte Qualifikationen

Cyber Security, IT Service Management (ITSM)

IT Security Adminstrator
JAWZ Inc. Canada, Ottawa
8/2000 – 1/2001 (6 Monate)
IT & Entwicklung

8/2000 – 1/2001


- Planning, developing, and modeling business and operational processes and ensure alignment with Enterprise/Business Architecture
- Management and monitoring of IT Network and Public Key Infrastructure (KPI)
- Creation, issuance, and administration of SSL certificates
- Monitoring of network services and intrusion detection systems

Eingesetzte Qualifikationen

IT Sicherheit (allg.)

IT Consultant
Banyan (ePresence, Boston, USA), Ottawa
5/1999 – 4/2000 (1 Jahr)
IT & Entwicklung

5/1999 – 4/2000


- Analyzing Performance Management procedures and key performance Indicators (KPIs)
- Planning, developing, and modeling business and operational processes (IT and IT Security), ensure alignment with Business Architecture.
- Development documentation
- Performing impact and option analysis
- Providing advice and make recommendations in the requested area of responsibilities

Eingesetzte Qualifikationen

IT Portfoliomanagement


Juli 1982


System Support Specialist (Computer Science)
Jahr: 1998
Ort: Ottawa Kanada
Jahr: 1982
Ort: Oldenburg, Niedersachsen, Deutschland


IT Service Management, Business Process Reengineering, Enterprise Architecture Development

Persönliche Daten

  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Europäische Union
21 Jahre und 11 Monate (seit 05/1999)
15 Jahre


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