QA It-Consulting Change-Incident-Problem Management

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85435 Erding


I'm looking for new assignments in the area of Incident-Problem-Defect or Change Management

Ich biete

  • Change Management
  • Incident Management
  • Projektassistenz
  • Technisches Qualitätsmanagement / QS / QA

Projekt‐ & Berufserfahrung

Defect, Incident, Problem and Change Manager
Telefonica Munich, München
8/2015 – 12/2019 (4 Jahre, 5 Monate)

8/2015 – 12/2019


Approve Changes and assure that all changes are handled correctly, and any risk are minimized
Coordinate changes and implementation on production
Review Changes for fulfillment as all affected Configuration Items (CI) and installation notes are included and documented
Ensure multiple teams are aligned during the transition of complex changes
Notify and clarify the CAB members regarding needed downtime
Attends CAB meetings to oversee the review of Med and High Impact Changes
Connect with the Incident Manager to establish a working partnership and identify Inputs and Outputs

Eingesetzte Qualifikationen

Incident Management

Startup - Transition Manager (Freelancer)
BMW AG, München
2/2014 – 7/2015 (1 Jahr, 6 Monate)

2/2014 – 7/2015


Startup - Transition Manager Connected Drive

Eingesetzte Qualifikationen

Qualitätsmanagement / QS / QA (IT)

QA Defect Manager
Harman Becker Automotive, München
6/2013 – 1/2014 (8 Monate)

6/2013 – 1/2014


Review incoming tickets for completeness
Assign incoming tickets to Functional Owners
Track ticket processing of Functional Owners on a daily basis
Actively approach people and request ticket processing
Create daily statistics that show inflow, outflow and distribution of the tickets within the team
Conduct weekly defect review phone conferences with customer, reporting the status of all open tickets
Take responsibility for ticket count reduction and act independently by conducting measures

QA Defect Manager
State of Arizona - Government, Phoenix
5/2012 – 6/2013 (1 Jahr, 2 Monate)

5/2012 – 6/2013


Worked closely with management, developers, process owners, and testers on submitting defects, process creation, and securing expedited resolution dates for defects.
Performed root cause analysis Identify improvements to the Defect Management process.
Facilitated the collection of processes to resolve defects through the defect lifecycle.
Ensuring the 'right things' are being raised as defect
Ensuring all defects are entered correctly, with the right information
Ensuring all defects are controlled / managed as effectively as possible through their lifecycle.
Liaising with other project test streams and close out defects and dependencies in testing

QA Defect Manager (Freelancer)
Media- Saturn, Ingolstadt
4/2011 – 3/2012 (1 Jahr)

4/2011 – 3/2012


Conduct daily Bug fix meetings with Development, Test-, Problem-, Incident and
Rollout management to discuss open Problems (business critical bugs) on Test and Production environment.

Provide defect tracking and management, trouble shoot triage defect found during testing.
Responsible for helping to resolve testing defects through facilitation, troubleshooting, and escalation.
Generate reports to share with Leadership.
Worked with cross functional teams and management.
Conduct ad-hoc meetings to facilitate defect resolution.
Produce daily, weekly and ad-hoc reports using HP Quality Center and MS Excel.

QA Localization Test Engineer
Intel Cooperation, Phoenix Chandler
1/2010 – 1/2011 (1 Jahr, 1 Monat)
American multinational semiconductor

1/2010 – 1/2011


Responsible for the entire validation cycle, as native speaker, for the German versions of each supported software product on Vista, Windows 2003, Win 7 and XP environments.

Quality assurance and standardization of software localized for the German language as well as non-native languages
Responsible for black box testing and test cases.
Tested functionality (GUI) and linguistics of 4 language versions on pre-production hardware using Windows XP, Vista and Win 7
Software functionality TESTING across 8 operating systems and various platforms based on product requirement documentation
Provide User Interface design feedback to development in order to maximize use of core information, decrease UI maintenance, and minimize cost associated with localization of software
Performed manual TESTING on digital application.
Updated system BIOS and created/updated operating system images for the assigned languages in the Pertinent systems.
Daily responsibilities include logging, fixing, and tracking defects to closure using ClearCase and Tibet, a generic web-based tracking system developed by INTEL Engineers.
Logged and tracked bugs and reported them to the Project Managers and Validation Coordinators.
Fixed bugs using Clear Case, generated target files and ULT the fixes on Vista and Windows environments.
Performed translations in German using IIDS (Intel International Developer’s Studio) for updated software versions and support documentation.
Updated Localization Procedures Guide, Test Execution Documents (TED) and other documents, as well as provided support to new team members.
Keep track of changes in the Testing lab hardware and notified to the Lab Manager of malfunction issues.
Created and updated documents and folders for localization training in SharePoint.

Temporary German Ads Rater
Google, Mountain View
1/2008 – 9/2009 (1 Jahr, 9 Monate)
Multinational Internet Corporation

1/2008 – 9/2009


The position required an in depth and up-to-date familiarity with English-speaking web culture and media. Self-disciplined, logical thinker, efficient with clear concise communication skills was a must.

Evaluating web pages for Google ( German Ad words ).
Provide feedback and analysis to Google.
Evaluate the accuracy of Google search engine results.
Communicate the effectiveness of web layouts and information via the provided online tools.

Independent Translator
Multiple Clients, Las Vegas
9/2005 – 9/2009 (4 Jahre, 1 Monat)

9/2005 – 9/2009


Technical Manuals
Marketing Brochures
Legal paper

QA Implementation Manager
O2 Germany, Munich
9/1999 – 8/2005 (6 Jahre)

9/1999 – 8/2005


Managed and led the entire Release-Change Management Process using ITIL Rules including the planning, design, quality assurance and implementation of build, configuration and test processes for software components in production environments.
Coordinated the planning, scheduling and installation of software deliveries for Test and Production environments including Test planning.
Provided extensive support to the Rollout Department in regards to software implementations on the production system as well as planned, directed, and managed all designated projects.
Researched and evaluated results of operations analyses in order to create more efficient ways to utilize resources.
Collaborated with developers and QA testers to disseminate status communications and track all progress against published timelines.
Identified release risks and issues in order to develop resolutions to any problems before rollout date.
Managed the coordination of multiple projects simultaneously as well as developed project controls and associated metrics to measure success.
Oversaw and delegated responsibilities and designed time schedules to appropriate team members and departments, while facilitating the creations and review of project status reports during each operational phase.
Created, maintained, and signed off on detailed project release plans and release procedures.

Data Center Assistant Manager
IZB Soft, Munich
10/1998 – 8/1999 (11 Monate)

10/1998 – 8/1999


Assisted with the daily management, operations and maintenance of company Data Center.
Identified, planned and implemented data center standards for highly available enterprise applications such as email, file-print services and oracle database servers.
Directed and oversaw the daily activities and tasks of System Administrators responsible for the daily operation of all applications, account administration and backups.

PC Network Technician and Support
Compaq Computer HQ Munich, Munich
8/1988 – 9/1998 (10 Jahre, 2 Monate)
High-Tech- und Elektroindustrie

8/1988 – 9/1998


Established the in house PC Helpdesk Department from the ground up to support 800 in house users for the Compaq Head Quarter in Germany
Managed and oversaw the daily activities and operations of the PC Helpdesk Department as well as eight Operations staff in various departments such as PC Repair, Printer Repair, Data Entry and Systems Support.
My hands on involvement included the training and continuing education of the technical staff.
Maintained responsibility for the management and tracking of all company assets in regards to employee desktops, mobile systems, home systems, system engineering lab equipment and event systems.
Implemented the coordination and installation of hardware and software for in house users including all network connections.
Facilitated the support of entire software network for 800 plus employees including LAN technologies, internet, intranet, and Ethernet systems.
Performed the full configuration of 26 servers for the European Compaq Distribution Center located in the Netherlands.
Initiated and performed the preparation and installation of 26 servers for all European Compaq agencies as well as maintained responsibility for their connectivity to the company network.


IT & Entwicklung
- Problem Management
- Defect Management
- Incident Management
- Qualitätsmanagement / Testing
- Releasemanagement
- Servicemanagement / ITIL
- Hardware-Kenntnisse
- Netzwerke
- Rollout
- IT-Support (allg.)
- 1st Level Support / UHD
- Service-Techniker / Wartung
- MS Office

Organisation, Management & Behörden
- Projekt- / Teamassistenz

Technik & Ingenieursberufe
- Qualitätsmanagement / Testing

- Technologie
- Telekommunikation

ClearCase, Clearquest , MS Project, BalckBox, ITIL, IIDS,Release Coordination

Über mich

As a highly successful professional, I am consistently energized by opportunities in overcoming a host of operational, logistical and engineering boundaries. With full accountability in areas such as project coordination, , implementation and integration of advanced technology and business solutions, I can offer significant contributions in revenue growth through the tactical planning of projects from inception to completion, team development,
Having a natural interpersonal and communication abilities in both the English and German languages, I have acquired a solid reputation for effective networking and strategic alliance building among crucial industry resources.

Persönliche Daten

  • Englisch (Fließend)
  • Deutsch (Muttersprache)
  • Europäische Union
  • Schweiz
32 Jahre und 10 Monate (seit 04/1988)


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