IT-Rescue Operations | Org. Changes/Reorg | Sourcing-Contracts | Process-Improvem. | IT/Telco-Projects | Program-MGMT | Strategy Design & Execution
Projektmanagement - Krisenmanagement
Projekt‐ & Berufserfahrung
different customers, mostly top5 blue chips, different locations
IT, Telco, Consultancy
1/2005 – 12/2020Tätigkeitsbeschreibung
» SSI Schäfer | Board-Member, responsible for Crisis-Management, organiz. Changes, Strategy, Improvement Initiatives (CEO, EVP, VP-Level), ...
» DXC formerly HPE | Turnaround of a critical agile DEV project at Vodafone Germany (one of the top3 projects at this time)
» Microsoft Germany | Challenging PoC at Deutsche Telekom, cutting-edge technologies: Bot & AI
» 爱协林热处理系统 Aichelin (Asia, Beijing) | Integration of ERP system at different locations incl. org. & process changes (crisis-management)
» SAP SE | Global program MGMT in one of the most complex uCMDB tool deployment in Europe across different BU’s (crisis-management)
» Deutsche Telekom | Program MGMT in a change project, aiming at implementing more streamlined service processes
» SAP, Global IT | Head of IT division, Service-Management on a global scale (incl. implementation of new operation model / SAP CRM und IPM@SAP)
» Rolls Royce | Customized Project Management trainings (Level D, GPM/PMI)
» شرکت مخابرات ایران TCI/MCI (Middle East, Teheran) | Core IT-Strategy definition for privatized incumbent-Telco’s (SSC, FMC, eTOM, …) with 35.000 employees
» Vodafone D2 (Düsseldorf) | PM in a challenging Turnaround Project „converged customer“ (stretching different business units, 80++ FTE's, crisis-management)
» Vodafone D2 | Negotiations/Preparation of a major outsourcing contract (moving a whole IT department)
» DTAG (mobile) | Product Management leading a world-wide community driven by major Telcos like AT&T US, NTT Japan, KT Korea, Orange - France, etc.
» HP (US) | Programm-/Project Management, deal size up to 45 Mio USD, mostly turnaround projects (crisis-management)
- Migration of Itanium Super Computers a the biggest public service of UK (Dep. for Work & Pension)
- Turnaround project at the biggest Oil company in Italy
- strategic Migration at NSN, the biggest Prepaid-HW/SW Unternehmen, spanning 5 countries esp. France & India
» Deutsche Telekom subsidiary | Service Management, esp. Transition-MGMT, ITIL, fully responsible for the whole Non SAP IT at this company
» Telefonica/o2 | ITIL-Processes, process improvements, escalation management, Audits, Project Management
» biggest caterer in Austria | big tender for a new POS landscape comprising 1.200 locations
» Software Company | POS - Retail consulting
some exemplarily given letter of references:
/// "... A focused, strategic forward-thinking advisor! So I learned J. (in his assignment as crisis manager) in my role as EVP of SSI IT-Solutions to know.
He –very fast– identified the core issues in our organization, made the board and middle management aware, defined cross-company initiatives, initiated organizational restructuring… or defined a short-term strategy.
…If needed, he defended his position, precise illustrating the root cause and chained effects to the organization." (2019)
/// "I would like to thank you very much for supporting Aichelin China in the rather difficult task of turning the ongoing multi-site ERP implementation project into a success story.
Although you had to cope with the challenge of matching the expectations of our European holding to the given circumstances here in China, I must admit that your flexible project methodology, fair-minded openness as well as your ability to establish excellent working conditions with our Chinese staff was the right approach.
Many thanks for balancing various interests and directing the project with great personal and intercultural skills. It was a pleasure working with you. Wishing you all the very best for your future projects." (2017)
/// "[Name on request] proofed to be the right selection to bring new spin to our global Infrastructure program. His mission was to regain trust into the program as management focus was high, streamline communication and improve planning and supplier relations. Main focus was to manage the supplier and improve project governance as this was a critical pain point; the relationship eased truly and reporting now gave predictable answers. He showed great skills in bringing forward our difficult endeavor." (2016)
/// "[Name on request] was part of a challenging Telco strategy project in Middle East where he took over responsibility for the Core IT Strategy of the fixed-line and mobile incumbents (46 mio subscriber), called TCI and MCI. The aim was to create a comprehensive path for both totally separated IT units to be converged and to put them later in a position to offer real FMC (Fixed Mobile Convergence). Strong Business IT Alignment modeling, Innovation Guidance or Governance introduction were additional aspects of his tasks. Even in contradiction to the already approved Business strategy of both Business units he developed a new convergent, short and long-term IT Strategy with deep implications on the Business. While having good relations with C- and Top Level Management he was able to inspire and protect his ideas. He acted with high professionalism. From my point of view -as a principal contractor- [Name on request] was an excellent choice for this project." (2013)
/// "As a short preface I want to mention the importance of "in time completion" of this highly business-critical Vodafone Enterprise project (one of the biggest and first in time projects at VF-EP).
As a PM [Name on request] steered the "Converged Customer" project even in critical situations in a well-organized way. He possesses the ultimate "can do" attitude while taking on all tasks with positive energy. The flexibility, leadership quality and ability to convince people are worth particularly to mention. He did an excellent job.
It would be great to work with [Name on request] again, I wish him all the best for the future." (2012)
/// “I've been impressed by [Name on request] capabilities . - keeping calm under stress in challenging international project - communicating effectively to top management - skills in designing organizing controlling a big project in a structured way , both from technical and economics point of view - ability in summarizing and present - reliability and solid cooperation . No doubts to recommend him .” (2010)
/// "I have been working with [Name on request] in an important strategic IT-project at SNAM-Retegas (biggest oil/gas-company in Italy).
He came in as the project was in big trouble.
He understood the complex technical, customer and outsourcer related constraints; started the rescue operation;
proposed solutions to communication issues; proposed alternative solutions to planning challenges; acted as escalation instance regards external delivery partners; introduced Quality-Management; helped improving the team and securing the funding, as well he helped in managing the customer relation.
It was very nice to work with him; can recommend him!” (2009)
/// “[Name on request] has been working with me in a migration project, his function was project manager. In this function, [Name on request] had the difficult task to align a wide spread team of engineers with the customers demanding R&D department. In addition he had to take control on time-lines and budgetary topics. He did that with great focus and skill. I would be happy to work with [Name on request] again in this kind of project.” (2010)
ERP Beratung (allg.), IT-Governance, Projektmanagement (IT), Krisenmanagement, Projektmanagement - Krisenmanagement, Strategische Unternehmensplanung
» Business & IT strategy
» CRO / Turnarounds / Crisis-Management
» Restructuring, business process improvements, controlling
» Governance, strategic alignment, BSC, SSC planning…
» Operationalization incl. change management, turnaround
» Telco & IT processes like ITILv3, ISO20k, eTOM, Cobit, …
» Telco-Operations, VoIP, Fixed Mobile Convergence, NGN
» Enterprise Resource Planning, ERP (e.g. SAP)
» CRM (esp. operative CRM) and Telecommunication
» Content & Document Management Systems, ECMS, KMS
» Point of Sales, POS / Retail
A resourceful, cost-conscious quality and results driven, multi-disciplined lateral thinker, with extensive business & IT management skills. Capable of and comfortable performing at all levels in the strategic planning, tactical, operational & support domains on a national & international level.
Management- & Interim-Consulting with focus on Crisis-Management & strategic changes:
» Business & IT strategy incl. Governance (COBIT, ITIL, eTOM) + operationalizing
» Restructuring or transformations (interim head or external advisor as well as board member)
» Crisis & turnarounds (CxO level or strategic programs / projects)
» Program-/project management even with deep politically motivated influences or internal resistance
» Agile transformations, Kanban, Scrum or SAFe (scaled, enterprise context)
» Outsourcing / SSC / Carve Out / contract negotiations
» Team size 100++ FTE’s, high volume projects
» Telco-Operations, VoIP/PBX, Fixed Mobile Convergence, NGN, OTT
» CRM (esp. operative CRM) and Comm.-Infrastructure
» Enterprise Resource Planning, ERP (e.g. SAP, proAlpha)
» Agile/lean: Kanban or Scrum and in a bigger enterprise context: SAFe
» Waterfall: according to customer needs, better: simple & customized
» Worldwide, can be Asia, Europe or Middle-East