IT Service Manager

Firmenname für PREMIUM-Mitglieder sichtbar

  • Oktober 2022
  • Oktober 2023
  • A-8010 Graz
  • auf Anfrage
  • 22.09.2022
  • OMK/ITSM/Graz

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Projektbeschreibung

IT Service Manager required for long-term project contract, working for a leading global IT Consultancy onsite with their client in Graz, a major name in the Automotive industry.

Summary:
Provide focused and quality site-based information that will cover in part but not exclusively pertinent information about the company products and service offerings. Be the single point of escalation to ensure optimum service delivery, resulting in maximum productivity and client satisfaction. Although you are not the first point of contact for our customers, you will possess extensive knowledge of the standards and procedures that large corporate organisations formally provide in the clearly defined scope of work at your allocated location.

Requirements:
• Excellent ITIL Concepts (Certification is a Plus)
• Excellent interpersonal and customer service skills
• In-depth knowledge of industry best practices and service delivery standards
• Strong leadership ability and team spirit
• Excellent written and verbal communication skills
• Attention to detail
• Excellent organisational skills
• Problem-solving skills
• Working knowledge of all relevant services supplied to the customer
• Vendor Management
• SLA and KPI Management
• Reporting, Via Dashboard & PowerPoint
• Conduct Governance Meetings & take Minutes
• Take Ownership of Issues and Problem-solving End to End
• Team Management
• Fluent in German and English

There will be scope for flexible remote working after an initial period onsite to build relationships and trust with all parties.

Daily rate is negotiable, depending on your experience and qualifications.

Please send your CV for review and we will contact you ASAP to discuss the opportunity further!

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