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Archiviertes Projekt - Infrastructure – Tech Lead / Consultant

Firmenname für PREMIUM-Mitglieder sichtbar

  • Juni 2021
  • Dezember 2021
  • D-Großraum Stuttgart
  • auf Anfrage
  • Remote
  • 15.06.2021

Projektbeschreibung

We are looking for our client in the greater Stuttgart area for the following position:

Workplace EUC Lead (m/w/d)

Role: Infrastructure – Tech Lead / Consultant

Academic Backround: Bachelor of Engineering / Technology / Science

Overall Experience (in yrs.): 8+ years

Location: Germany

Technical skills (Required – Mandatory):
• 8+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
• Previous experience of leading a team.
• Must have knowledge of Microsoft desktop operating
systems
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop
applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Good understanding of SCCM environment and OS
deployment
• A solid understanding of TCP/IP, DNS, DHCP and other
network fundamentals
• Good understanding of other IT disciplines, (i.e
Messaging, Server operations, etc.)
• Should have good understanding of Microsoft Acrive
Directory, Patch management,DHCP and DNS
• Should have good understanding of user profile
management
• Proven Customer Service skills
• Excellent written and oral communication
• skills
• Experience in Scripting languages like powershell
• Excellent written and oral communication

Technical Skills (required – nice to have):
▪ Awareness of latest technologies and trends
▪ Knowledge of agile methodologies
▪ Musthavetheabilitytoidentifyandinstillindustrybestpractices. ▪ Proven Customer Service skills
▪ Excellent written and oral communication

Language Skills needed:
English;

People Skills:
• Client management

Soft Skills:
• Create deep client impact
• Execution excellence

Area of responsibilities (expert)
Skill Level expert:

The role is expected to carry out following function/activities as part of this job.


• Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement
gathering.
• Coordinate with IT teams at client environment for Incident resolution
and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and
provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System
upgrade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives

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