Senior Business Analyst, Project Manager, Incident Manager, Test Manager

9/2023 – 11/2023

Conducted market research to identify suitable software solutions for invoicing, client database management, marketing, and inventory control.
Collaborated closely with the client to evaluate available options and advised on optimal software products.
Implemented the selected software solutions and provided training to enable proficient utilisation.

Requirement Analyse

1/2023 – 6/2023

Lead a team of 4 Business Analysts to define requirements for data replication from SAP DM to Google Cloud Platform (GCP).
Successfully executed the business analysis of a high-impact project, delivering results within a hybrid work environment.

Application lifecycle management (ALM), Business Analysis, Confluence, Google Cloud, Jira, Projektleitung / Teamleitung (IT), Systemmigration

12/2020 – 12/2022

• Successfully executed the business analysis of a high-impact project, for the replication of mainframe data to the Google Cloud Platform delivering results within a home office environment
• I worked with multiple subject matter experts to identify business object requirements and with technical experts to develop a stable and high performance interface

Jira, Google Cloud, Systemmigration, Ibm Websphere Mq, Requirement Analyse, Business Analysis, Application lifecycle management (ALM)

7/2019 – 1/2021

• Analysed existing system and designed solutions across multiple projects
• Successfully managed migration of clients, their data and applications from an externally hosted platform to an in-house platform using Linux and Oracle
• Collaborated with functional experts across various locations and cultures

Application lifecycle management (ALM), Business Analysis, Jira, Systemmigration, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Requirement Analyse

4/2019 – 7/2019

Monitored systems proactively to ensure 100% daily availability.
Maintained production stability through consistent communication with stakeholders, management, and clients.

Agile Methodologie, Application Lifecycle Management, Incident-Management, Oracle Database

3/2018 – 9/2018

Writing Business Requirements for GDPR project
Writing User Stories
Supporting Project Implementation

Agile Methodologie, Business Analysis, Deutsch als Zweitsprache (DaZ), It-Governance, Jira, Requirement Analyse, Scrum

10/2016 – 2/2018

Application Owner of an in-house bespoke application by controlling change requirements, enforcing hardware and software version control, and maintaining system
stability.

Application Lifecycle Management, IT-Support (allg.), IT Service Management (ITSM)

9/2011 – 11/2011

Performed Integration and User Acceptance test cases for a Compliance project.

Testen

6/2011 – 8/2011

Performed integration and user acceptance testing

Testen

2/2011 – 3/2017

Managed incident management and escalation within an ITIL framework, ensuring
swift resolution..
Resolved customer complaints promptly, maintaining strong, professional customer relationships.
Led onshore and offshore teams, consistently surpassing SLA targets.

COBOL, Großrechner, IBM DB2, Incident-Management, ITIL, Projektleitung / Teamleitung, Service Management, Z/Os

11/2010 – 3/2011

Gathered detailed requirements and authored clear, comprehensive software requirements specifications to guide development.
Established new documentation standards that accelerated Agile development efficiency.
Partnered with application owners and technical specialists to ensure precise alignment and timely delivery.

Requirement Analyse, System Analyse

9/2010 – 11/2010

• Assumed responsibility for an existing project – recruiting core staff, revitalizing the team, regaining stakeholder support, and re-establishing user buy-in.
• Managed development and integration of a new Portfolio Product including project milestones and budgets.
• Established infrastructure requirements and negotiated with Service Suppliers.

Projektmanagement (IT)

8/2010 – 9/2010

• Ran and documented Integration and User Acceptance test cases.

Testen, Systemmigration

7/2010 – 8/2010

• Analysed the existing system and created detailed Software Requirements Specifications

SEPA, System Analyse, Requirement Analyse

11/2009 – 6/2010

• Managed a team of onshore / offshore specialists including problem solving, issue resolutions, and status reports to all levels of management.
• Designed and wrote testing concepts.

Test Management, Projektmanagement - Personalmanagement

12/2008 – 10/2009

● • Managed internal and external client relationships, Russian, Indian, and Spanish resources, and budgets.
• Created business requirements / functional specifications and technical database report / interface designs.
• Managed multiple small / medium projects simultaneously whilst monitoring and resolving production issues

Data Warehousing, Confluence, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Testen, Business Analysis

9/2007 – 12/2008

• Designed technical solutions from detailed business requirements documents.
• Created database, logic, and data modelling designs.
• Interacted with an offshore Indian development company to identify and resolve issues.
● Interacting with offshore Indian development company to identify and resolve issues

Datenbankentwicklung, System Analyse, Business Analysis

10/2005 – 9/2007

• Created business requirements
• Analysed the existing system and created detailed Software Requirements Specifications

Business Analysis

6/2003 – 9/2005

• Programmed and tested in COBOL, CICS, DB2 environment

IBM DB2, SQL, Z/Os, CICS (Customer Information Control System), COBOL, Ibm Websphere Mq

9/2002 – 5/2003

• Created business requirements / functional specifications and technical database report / interface designs.

IBM DB2, SQL, COBOL, Business Analysis