IT Support Spezialist

6/2024 – 6/2026

Operated and continuously optimized the modern digital workplace to ensure stable, secure, and user-friendly
daily operations
• Managed endpoint lifecycle and security using Microsoft Intune, covering onboarding, compliance enforcement,
and offboarding
• Resolved incidents and service requests within ServiceNow and automated recurring workflows using Power
Automate to reduce manual effort
• Streamlined onboarding and offboarding processes through automation and standardized procedures
• Supported and troubleshot Microsoft 365 services and Microsoft Teams Rooms to enable seamless
collaboration
• Developed internal documentation and user guides to improve service consistency and team efficiency
• Increased overall operational efficiency by reducing manual tasks and recurring issues through pragmatic
automation

IT Service Management (ITSM), Microsoft Azure, Microsoft Business Intelligence, Microsoft Power Automate, Python, Servicenow, Windows Powershell

5/2019 – 7/2021

• Supported end users in a managed IT service environment
• Worked with Windows clients, Active Directory and ticket-based support processes
• Gained hands-on experience in troubleshooting, device handling and user communication
• Built a solid foundation in IT operations and service-oriented workflows

Kundenberater