Project Manager / Business Analyst / Regulatory Reporting Specialist

6/2024 – offen

Own the Client Success strategy and execution across onboarding, adoption, retention, and long-term account growth for enterprise RegTech clients.
• Serve as the executive point of contact for key stakeholders, ensuring delivery of regulatory reporting outcomes and high client satisfaction.
• Lead cross-functional alignment across Product, Engineering, Compliance, and Operations, translating client needs into scalable delivery and roadmap priorities.
• Drive onboarding and implementation governance, including milestone planning, risk management, and executive escalation management.
• Establish client success operating rhythm including QBRs, service performance reporting, issue triage, and renewal readiness.
• Identify and drive continuous improvement initiatives to increase platform adoption, reduce reporting issues, and improve time-to-value.

Business Analyst, Customer Success Manager, PMO

10/2020 – 3/2024

Led the Operations function for a global transaction reporting fintech, accountable for end-to-end service delivery, client onboarding, reporting operations, and operational governance.
• Owned operational performance across multiple regulatory jurisdictions, ensuring accurate and timely transaction reporting in line with client and regulatory requirements.
• Acted as senior liaison between clients and internal teams (Product/Tech/Compliance), driving resolution of complex reporting issues and improving client outcomes.
• Designed and implemented operational process improvements to strengthen controls, reconciliation workflows, exception management, and reporting quality assurance.
• Built scalable operating procedures and service frameworks to support company growth, improving delivery consistency and reducing operational risk.
• Partnered with leadership team to define operational strategy, team priorities, and execution roadmap, ensuring alignment with business expansion goals.

Business Analyst, Compliance Manager, Operations Manager

7/2018 – 10/2020

Managed client servicing and implementation delivery for an Integrated Reporting Solution (IR) supporting cross-asset regulatory reporting.
• Supported reporting connections and workflows across multiple trade repositories and jurisdictions.
• Delivered regulatory reporting coverage including DTCC GTR, HKMA, CME ASIC, EMIR, and TRAX MiFID II.
• Coordinated system enhancements and implementation improvements to strengthen client reporting outcomes.
• Acted as key interface between clients, internal delivery teams, and technology stakeholders.

Aufseher, Kundendienst