ERP Systems (Oracle ERP, IBM Maximo) / Procurement & Vendor Coordination / Logistics & Operational Process Support / ITIL-Based...

9/2025 – 12/2025

Supported structured logistics operations in a high-volume fulfillment environment
• Ensured order accuracy, quality control, and compliance with operational standards

Kundendienst (Sonstige), Business Development Manager

1/2017 – 6/2023

Utilized IBM Maximo (ITSM ERP) to manage service workflows for an international client portfolio within structured IT environments.
• Coordinated procurement across 20+ vendors.
• Acted as the primary interface between clients and internal departments, ensuring transparent
communication and efficient coordination of operational requests.
• Monitored account-related activities, tracked service performance, and ensured timely follow-ups to maintain SLA compliance.
• Ensured adherence to internal policies, service standards, and structured workflow procedures in compliancedriven environments.
• Managed complaint resolution processes professionally, supporting client retention and service quality improvement.
• Contributed to procurement and finance-related documentation, reporting, and cross-functional process execution.

Beschaffungsmanagement, Technischer Support

6/2008 – 6/2017

Managed IT service operations and asset coordination using IBM Maximo and Oracle ERP within a compliance driven corporate environment.
• Managed service workflows for 200+ corporate users.
• Coordinated cross-functional service workflows, ensuring structured execution, documentation accuracy, and adherence to ITIL-based processes such as change management and incident management.
• Oversaw procurement workflows, vendor coordination, and asset lifecycle management to ensure operational continuity and cost control.
• Supported governance and documentation standards aligned with ISO 27001 requirements.
• Acted as the interface between technical teams, vendors, and internal stakeholders to ensure transparent communication and timely issue resolution.
• Contributed to process improvements that enhanced operational efficiency and service tracking accuracy

Asset-Management, Leiter Technischer Support