freiberufler Salesforce Solution Architekt auf freelance.de

Salesforce Solution Architekt

zuletzt online vor wenigen Stunden
  • auf Anfrage
  • 01157 Dresden
  • Weltweit
  • de  |  en  |  ru
  • 18.06.2024

Kurzvorstellung

Dynamischer Berater mit 15 Jahren Erfahrung im Salesforce-Bereich, in beratenden wie auch leitenden Rollen.
Zertifizierter Salesforce Consultant und Architect—mit Kundenempathie, Kommunikationsstärke und professionellem Auftreten.

Auszug Referenzen (1)

"Hiermit bestätigen wir, dass Herr M. H. bei der Koenig & Bauer AG als Salesforce Solution Architekt erfolgreich tätig war."
Salesforce Solutions Architect (Festanstellung)
Kundenname anonymisiert
Tätigkeitszeitraum

6/2015 – 12/2021

Tätigkeitsbeschreibung

• Work as the in-house consultant for business lines like sales, service, marketing, finance and the demo center.
• Work closely with the stakeholders to ensure consistency of requirements and setting right expectations for the solution design.
• Develop Proof of Concepts and design prototypes for requirement- and design validation with stakeholders.
• Demonstrate out of the box Salesforce capabilities and propose business process changes to take full advantage of Salesforce capabilities.
• Plan the architecture of new applications on the Salesforce platform including integration with legacy systems (SAP, middleware Cache, proprietary production management system “Prodis”, Printing Machine Control System “Optimus”).
• Development of Salesforce functionality and applications the whole spectrum of declarative methods (Process Builder, Flows, Workflows, Approval Flows etc) and limited Apex.
• Establish, maintain & enhance data security, using profiles and role hierarchy.
• Integrate data from legacy systems with Salesforce to enrich data for sales and service to gain better insights in opportunity pipeline and installed base (Assets).
• Improve data quality using Data Loader and Enabler for Excel.
• Executed more than 400 hours user trainings for sales and service users.
• Working mainly with Sales Cloud, Force.com but also Service Cloud to a small extend.
• Management of Web-To-Lead functionality and Lead Assignment Rules.
• Technical setup of campaigns for different purposes (Open House, Sport Events, Customer Care Survey).
• Customization of Clicktools for Customer Care Surveys and integration with Salesforce.
• Participation in large scale projects for the development / implementation of functionalities (e.g. Press To Asset-Migration).

Achievements
• Improvement of pipeline insights and CEO Opportunity Dashboards by integrating required data from legacy systems.
• Successful implementation of sales process for service opportunities.
• Automation of service notifications for KBA presses based on sheet counters of client’s remotely connected printing machines.
• Implementation of call center solution to run customer care surveys (integration with Clicktools) via Partner Portal.
• Successful implementation of Partner Community for collaboration of partners with internal Sales Reps on Sales Opportunities.
• Automation of document generation (Print Test Brochure) for KBA Demo Center and for various Sales purposes.

Eingesetzte Qualifikationen

Agile Entwicklung, Salesforce

Qualifikationen

  • Agile Entwicklung
  • CRM (Customer Relationship Management)
  • JavaScript
  • JavaScript Object Notation (JSON)
  • Konfiguration
  • Projektleitung / Teamleitung (IT)
  • Prozessberatung
  • Salesforce
  • Software Design
  • Technisches Testing

Projekt‐ & Berufserfahrung

Berater Salesforce Solution Architekt
Koenig & Bauer AG, Radebeul
1/2022 – offen (2 Jahre, 6 Monate)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

1/2022 – offen

Tätigkeitsbeschreibung

Projektmanagement, Salesforce Solution Design, Implementierung,
Prozessautomatisierungen

Eingesetzte Qualifikationen

Salesforce

Salesforce Solutions Architect (Festanstellung)
KBA Sheetfed Solutions, Radebeul
6/2015 – 12/2021 (6 Jahre, 7 Monate)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

6/2015 – 12/2021

Tätigkeitsbeschreibung

• Work as the in-house consultant for business lines like sales, service, marketing, finance and the demo center.
• Work closely with the stakeholders to ensure consistency of requirements and setting right expectations for the solution design.
• Develop Proof of Concepts and design prototypes for requirement- and design validation with stakeholders.
• Demonstrate out of the box Salesforce capabilities and propose business process changes to take full advantage of Salesforce capabilities.
• Plan the architecture of new applications on the Salesforce platform including integration with legacy systems (SAP, middleware Cache, proprietary production management system “Prodis”, Printing Machine Control System “Optimus”).
• Development of Salesforce functionality and applications the whole spectrum of declarative methods (Process Builder, Flows, Workflows, Approval Flows etc) and limited Apex.
• Establish, maintain & enhance data security, using profiles and role hierarchy.
• Integrate data from legacy systems with Salesforce to enrich data for sales and service to gain better insights in opportunity pipeline and installed base (Assets).
• Improve data quality using Data Loader and Enabler for Excel.
• Executed more than 400 hours user trainings for sales and service users.
• Working mainly with Sales Cloud, Force.com but also Service Cloud to a small extend.
• Management of Web-To-Lead functionality and Lead Assignment Rules.
• Technical setup of campaigns for different purposes (Open House, Sport Events, Customer Care Survey).
• Customization of Clicktools for Customer Care Surveys and integration with Salesforce.
• Participation in large scale projects for the development / implementation of functionalities (e.g. Press To Asset-Migration).

Achievements
• Improvement of pipeline insights and CEO Opportunity Dashboards by integrating required data from legacy systems.
• Successful implementation of sales process for service opportunities.
• Automation of service notifications for KBA presses based on sheet counters of client’s remotely connected printing machines.
• Implementation of call center solution to run customer care surveys (integration with Clicktools) via Partner Portal.
• Successful implementation of Partner Community for collaboration of partners with internal Sales Reps on Sales Opportunities.
• Automation of document generation (Print Test Brochure) for KBA Demo Center and for various Sales purposes.

Eingesetzte Qualifikationen

Agile Entwicklung, Salesforce

Director CRM Technology (Festanstellung)
Broker Credit Service Moscow, Moskau
11/2013 – 4/2015 (1 Jahr, 6 Monate)
Banken
Tätigkeitszeitraum

11/2013 – 4/2015

Tätigkeitsbeschreibung

• Planned and executed the shift from Sales Cloud Professional Edition to Force.com Enterprise Edition
• Run discovery and scoping workshops with the different business lines.
• Designed, built and deployed functionality according to the requirements of the business lines.
• Set up and maintained the data sharing model.
• Migrated Data from the previous Sales Cloud Professional Edition and from Excel sheets.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, record types, validation and formula fields with standard and custom objects
• Integrated SFDC system with Outlook using the Salesforce For Outlook add-on
• Developed and deployed Apex Triggers for special needs using the Eclipse/Force.com IDE and Developer Console.
• Created workflow rules, related tasks, email alerts, field updates to implement business logic.
• Developed Custom Reports and Dashboards using also Reporting Snapshots
• Created Change Sets on Sandbox environment and deployed them to Production.

Achievements:
• Successful migration from the old CRM platform to the new one
• Improvement of the sales life cycle to increase sales efficiency and shorten time to deal
• Improvement of data recording process and data quality
• Successful automation of key business processes (e.g. client on-boarding, client setup, product setup)
• Created management tool for better pipeline insights and control of sales opportunities
• Successful implementation of new collaboration methods using Chatter
• Setup of a centralized document repository to make usage of documents, presentations, manuals better available

Eingesetzte Qualifikationen

Salesforce

Head of CRM (Festanstellung)
Otkritie Bank, Moskau
1/2010 – 6/2013 (3 Jahre, 6 Monate)
Banken
Tätigkeitszeitraum

1/2010 – 6/2013

Tätigkeitsbeschreibung

Salesforce CRM related activities and tasks:
• Capturing the business requirements and document them so the stakeholders and users can appreciate and understand and confirm them.
• Translation of business requirements into a solution that meets business acceptance and the subsequent successful implementation of that solution into Salesforce CRM.
• Translation of business requirements into functional specifications for development or application evaluation.
* Active participate to the design and the development of Salesforce.
• Being the voice of the internal customer (department) to the development team to ensure the requirements are delivered functionally and technically with integrity and respect to the customer need.
• Configuration of the system.
• Recommendation of process enhancements
• Organization and leading the End to End testing, Integration testing with the business and the development team.
• Organize and lead demo to the stakeholders to provide visibility.
• Provide guidance for data cleanse and data conversion.
• Writing the user guide.
• Communicate system and procedural changes to the internal clients using written and oral means.
• Provision of platform support.

Eingesetzte Qualifikationen

Salesforce

Zertifikate

Copado DevOps Fundamentals I Certification
Copado
2024
Salesforce Certified Sales Cloud Consultant
2016
Salesforce Certified Advanced Administrator
2016
Salesforce Certified Force.com Developer
2015
Salesforce Certified Administrator
2014
DVFA Biotech Analyst
2001
EUREX Trader Examination
1998

Ausbildung

Coaching
Ausbildung
Haufe Akademie
2019
Stock Exchange Trader
Ausbildung
2000
Frankfurt am Main
Betriebswirtschaft
Diplom-Betriebswirt
1998
Heidelberg

Über mich

Sofort verfügbar - digitale Remotearbeit bevorzugt, mit der Möglichkeit, für einzelne Termine bzw. Workshops vor Ort abzuhalten.

Mein Stundensatz beträgt 95€ pro Stunde - Reisekosten gegen Abrechnung.

Weitere Kenntnisse

Schlüsselkompetenzen

- 15 Jahre Projekterfahrung als technischer Berater und Solution Architect
Experte in den Salesforce Sales Cloud, Salesforce Service Cloud und Field Service Lightning
- Führungskompetenz und Überzeugungsfähigkeit
- Fähig, funktionsübergreifend zusammen zu arbeiten
- Transparente und strukturierte Arbeitsweise
- Fähig, das Business des Kunden zu verstehen
- In der Lage, Probleme aus verschiedenen Perspektiven zu betrachten
- Präziser Kommunikator
- Value-driven
- Nachhaltige, wartungsorientierte und performanceoptimierte Entwicklungen
- Mentor und Coach

Kurzbeschreibung Profil

Projekte im Salesforce-Umfeld
- Projekt- und Teilprojektleitung (agil)
- Konzeption der Solution-Architektur für Sales Cloud, Service Cloud und Field Service Lightning
- Solution Design und Implementierung von Partner Community
- Tiefes Verständnis von Berechtigungskonzepten in Salesforce
- Design und Implementierung von Enterprise Territory Management
- Kenntnis der Marketing Cloud und anderer marketingbezogener Software (Cvent)
- Greenfield- und Brownfield Implementierungen
- Nationale- und Internationale Rollouts
- Extraktion, Transformation und Migration von Daten
- Datenanalyse
- Automatisierungen mit Flow Designer und Apex
- Implementierung von DevOps-Prozessen mit Copado und Github
- Solution Testing

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Russisch (Fließend)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
1100
Alter
52
Berufserfahrung
27 Jahre und 1 Monat (seit 05/1997)
Projektleitung
10 Jahre

Kontaktdaten

Nur registrierte PREMIUM-Mitglieder von freelance.de können Kontaktdaten einsehen.

Jetzt Mitglied werden