Independent Global CRM Project Manager & Lead Consultant [Salesforce.com & Veeva] • PMP®, PSM I, PSPO I •
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- 65719 Hofheim am Taunus
- Weltweit
- de | es | en
- 07.03.2024
Kurzvorstellung
Qualifikationen
Projekt‐ & Berufserfahrung
9/2022 – 11/2023
Tätigkeitsbeschreibung
o Overall management of all project phases
o Gathering & alignment with local stakeholders on requirements
o Transform and map out requirements into a global solution
o Business process definition & mapping
o Support writing User Stories and Key Decisions
o Project coordination of Team member
o Creation of Business Blueprint, URS, FS
o Document creation and execution of System validation (GxP)
o Preparation and execution of Test Materials (OQ, PQ)
o User Acceptance Test coordination
o Management of training concept incl. creation of Training Materials
o Train-the Trainer Training and assisting End-User Training
Rollout, Prozessmanagement, Projektleitung / Teamleitung (IT), Projektmanagement (IT)
3/2022 – offen
TätigkeitsbeschreibungProject Management for Salesforce.com Green-field implementation
Eingesetzte QualifikationenChange Management, Projektdurchführung, Projektmanagement (IT), Prozessoptimierung, Rollout, Salesforce
6/2019 – 4/2022
Tätigkeitsbeschreibung
- Gathering & alignment with Global SME’s on requirements for
a global solution
- Transform and map out requirements into a global solution
- Build out Capability Map and Scope of program
- Business process definition & mapping
- Support writing User Stories and Key Decisions
- Coordinating activities of multiple Local Project Teams worldwide
- Managing/leading the Local engagement activities (business readiness assessment, engagement workshop, kick off workshop, Roll o ut Checkpoints)
in collaboration with colleagues from the Program Communication & Training team
- Managing and supporting Local Testing Local Test Scope & Plan, Test scripts, support ticket triage and issue solving
- Cutover/Hypercare Lead and Data Analysts on related
activities
- Facilitating weekly status updates and managing and escalating any risks, issues, and actions/decisions process to the weekly Leadership meeting
Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), GxP, Product Owner, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Prozessmanagement, Prozessoptimierung, Rollout, Salesforce, Schulung / Training (IT), SCRUM, Testing (IT), Testmanagement / Testkoordination (IT)
1/2019 – 7/2019
Tätigkeitsbeschreibung
o Local Requirement Design
o Creation of Business documentation
o Cutover & Hypercare Lead
o On site User Acceptance Test execu-tion
o Support and Coordination of local data preparation
o Coordination and Support of pre- and post go-live activities
Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), GxP, Projektleitung / Teamleitung (IT), Prozessmanagement, Prozessoptimierung, Salesforce, Schulung / Training (IT), SCRUM, Testing (IT), Testmanagement / Testkoordination (IT)
11/2018 – 1/2019
Tätigkeitsbeschreibung
- Demonstration of system functions, Analysis & Solution design of require-ments
- Support of process redesign and re-structure
- Project coordination, organization of Sprints, Defect Lists, coordination of Team member
- Creation of documentation
- Supporting in System configuration
Salesforce, Confluence (Atlassian), Projektleitung / Teamleitung (IT), Jira, Prozessoptimierung, Prozessmanagement
6/2015 – 7/2018
Tätigkeitsbeschreibung
Global Roll-Out of Salesforce.com/Veeva incl. Interface to SAP ERP ECC, SAP BI, MDM Tool & Ext. Address Pool
> Ensuring timely, quality and cost-effective implementation of global
> Veeva-Projects including Veeva CRM for iPad and interface to SAP System
> Responsibility of budget and project planning incl. the creation of project plans, timelines, work packages, working lists, decision diary, agenda, defect lists etc.
> Recording, evaluation and documentation of project requirements on site
> Coordination (projects and support) of the external service providers and the implementation of requirements / adjustments
> Preparation of training documents as well as on-site training, both Train the Trainer and Enduser Training
> Ensuring the global operation of the Veeva CRM system
> Regular Jour Fixe with key users and internal business departments worldwide for support, optimization and introduction of new features
> Develop formal specifications and work instructions
> System / Process Owner - Maintaining the global default template
Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), Projektleitung / Teamleitung (IT), Projektmanagement (IT), Prozess- / Workflow, Prozessmanagement, Prozessoptimierung, Rollout, Salesforce, Schulung / Training (IT), Testing (IT), Testmanagement / Testkoordination (IT)
10/2013 – 6/2015
Tätigkeitsbeschreibung
> Support and responsibility of the process definition for the global
implementation of Salesforce.com. Create a global standard template.
> Support Salesforce.com projects as a (sub) project leader
> Record, design and definition of processes in the area of customer
relationship management and sales worldwide
> Project management tasks
> Roll-out support for SAP SD worldwide
> Preparation of training documents as well as on-site training,
> Both Train the Trainer and Enduser Training
> Continuous improvement of all CRM / Sales processes
Salesforce, Projektmanagement (IT), SAP SD, Prozess- / Workflow, Prozessoptimierung, Rollout, Business Analyse
10/2010 – 10/2013
Tätigkeitsbeschreibung
> Support of the Sales Director in customer care
> Initial telephone consultation and impartation of product information
> Preparation of reports, proposals, sales presentations, and analysis
> Definition and Management of specific customer actions
> Planning, organization and coordination of meetings, events and strategic sales conferences
> Test user in the implementation Salesforce.com
Salesforce, Prozess- / Workflow, Prozessoptimierung, Vertriebsmanagement
Zertifikate
Ausbildung
Frankfurt
Frankfurt
Sulzbach Ts.
Über mich
Weitere Kenntnisse
• Planning, organizing, and directing global CRM projects
• Product Ownership & Building the bridge between Business and IT
• Analysis and creation of global standard templates
Persönliche Daten
- Deutsch (Muttersprache)
- Spanisch (Muttersprache)
- Englisch (Fließend)
- Europäische Union
- Schweiz
- Vereinigte Staaten von Amerika
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