ServiceNow Administrator

1/2019 – offen

• Responsible in deploying and driving the Service Now platform and portal Management related Implementations
• Led Service Now customizations (using Business Rules, Glide Record Operations, UI policies, Data Policies, UI Scripts, workflow administration, data imports and exports.)
• Manage and maintaining the customer Enhancement / Change requests as per Service Now SLA.
• Led and implemented the release management activities of various instances
• Driving various Integrations tasks to support ServiceNow implementations using tools / services like JIRA, SOAP / RESTful web services, Active Directory for SSO, Google Custom Search Integration.
• Led various teams including business to create and modify Service Catalogs for new Items, process flows and workflow designs.
• Using Flow designer configured flows to manage Incident, change, and problem management.
• Utilized various data sources and Service now tables of different formats to deliver the project
• Monitor project deliverables and objectives in collaboration with Senior Management Team

IT Service Management (ITSM), ITIL, ServiceNow