Projektleiter und Trainer (Head of Sales / Business) – Change Champion I Expert in Scaling Business Growth I Maximizing Market...

10/2022 – offen

Working as an Executive Business Consultant and Interim Manager I am supporting two start up´s on their G2M, coaching sales, preparing the vision and strategy and helping to get VC fundings

E-Commerce

11/2015 – 6/2022

As a General Manager, I am developing, motivating, and leading top-performing teams of >100 people, responsible for supporting change implementation and business expansion efforts. It is my role to assure efficient service delivery to all potential customers with direct sales, indirect sales (channel), inside sales, and online sales. I am accountable for designing and rolling out playbooks and KPIs for ensuring compliance with SLAs while exceeding customer expectations.
• Turned around a lean organisation for meeting a high level of flexibility and scalability, thus maximising customer satisfaction and minimising cost internally by >10%.
• Established and directed a global account team, accountable for ~1/3 of the revenue-winning contracts worth >1M on Adidas, Luxottica, Kering, LVMH, and L'Occitane.
• Accomplished NPS (Net Promotor Score) growth by >30 points.
• Received and maintained the highest performance ratings for the last 5 years
• Contributed to migrating Footfall into Shoppertrak, afterward Shoppertrak into Sensormatic.
• Contracted third parties for 1st and 2nd level support and installations.
• Received Manager of the year award in 2018 for outstanding performance.

Management (allg.)