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IT Service Manager / Projekt Manager

offline
  • 120€/Stunde
  • 8708 Männedorf
  • DACH-Region
  • de  |  en
  • 22.02.2023
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Kurzvorstellung

Technically sophisticated and accomplished professional with extensive experience in service delivery and project management with impeccable record of directing global IT services in various industries.

Qualifikationen

  • After sales management
  • IT-Governance
  • IT Service Management (ITSM)
  • Organisational Change and Transition
  • Process Management
  • Projektmanagement (IT)
  • Service-Level-Management (SLA)
  • Service Management
  • Strategic HR Management
  • Vertragsmanagement

Projekt‐ & Berufserfahrung

Senior Service Delivery Manager (Festanstellung)
Diebold Nixdorf AG, Brüttisellen
1/2016 – 12/2022 (7 Jahre)
IT & Entwicklung
Tätigkeitszeitraum

1/2016 – 12/2022

Tätigkeitsbeschreibung

• Direct and execute multiple high-end projects (Software, Infrastructure, Hardware, Managed Services) ensuring on time completion and within budgetary constraints.
• Ensured comprehensive management of pre-sales service offers; defined Service Level Agreements (SLAs), and on boarded new accounts, ensuring all deliveries within SLA/contract.

Eingesetzte Qualifikationen

Projektmanagement (IT), Service Management, Vertragsmanagement

Banking Solutions Consultant
Worldline (SIX Payment Services), Zürich
8/2014 – 12/2015 (1 Jahr, 5 Monate)
Finanzdienstleister
Tätigkeitszeitraum

8/2014 – 12/2015

Tätigkeitsbeschreibung

• Conducted a study, designed and led the tender for the procurement of hardware, monitoring solutions and maintenance services for prominent Swiss banks with a contract volume of approx. 200M CHF over the term of 5 years.

Eingesetzte Qualifikationen

Projektmanagement (IT), Service-Level-Management (SLA), Vertragsmanagement

Project-/ Program Manager Infrastructure Projects
DB Systel GmbH (IT-Service Provider Deutsche Bahn, Frankfurt/ Main
10/2011 – 6/2014 (2 Jahre, 9 Monate)
IT & Entwicklung
Tätigkeitszeitraum

10/2011 – 6/2014

Tätigkeitsbeschreibung

• Transitioned contractual and technical services for approximately 250 video conference systems such as Polycom, Tandberg, and Cisco Series into operation within stipulated time and defined budget.

Eingesetzte Qualifikationen

Projektmanagement (IT)

Zertifikate

Hermes Advance, 5.1
2023
ITIL© Foundation Certificate in IT Service Management (ITIL4)
2022
ITIL© Foundation Certificate in IT Service Management (ITIL1)
2003
Targeted Selection© Interviewer
2003

Ausbildung

Strategic Intervention, Organisational Change, Policy Development
Master of Management (MMgt)
2005
University of Auckland, Neuseeland
Information Systems Management, Enterprise Systems, Project Management, Electronic Commerce, HR
Graduate Diploma in Business (GradDipBus IS)
2003
University of Auckland, Neuseeland

Über mich

Technically sophisticated and accomplished professional with extensive experience in service delivery and project management with impeccable record of directing global IT services in various industries.

Weitere Kenntnisse

Project Management:
Hermes 5.1 Advanced, Jira, SCRUM (Foundation), MS Project, MS Visio
Process Methodology/ Data Analysis:
ITILv4, SPLUNK, TQM, SERVQUAL, Excel, SPSS
CRM
Jira, Salesforce, Envisage, Expert Advisor, CIC Interactive Intelligence
Communication:
Microsoft TEAMs, Confluence, MS Office

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
DACH-Region
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
Profilaufrufe
140
Alter
59
Berufserfahrung
36 Jahre und 8 Monate (seit 08/1987)
Projektleitung
20 Jahre

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