Customer Support Specialist

12/2020 – 12/2021

Welcome customers to obtain information and explain available services.
• Cross selling all the Sacco’s products, increasing the branch customer base while ensuring service delivery
excellency.
• Contribute to the profitable growth of the Sacco in line with the strategic guidelines and the Sacco’s policies
and procedures.
• Perform an outside calls to increase the branch customer base and feed the system with all information
obtained from customers.
• Open all types of accounts, answering customer inquiries and correct errors.
• Receiving complaints from customers & register them & deliver it to the concern person, solve client’s
problems within my responsibility
• Handling all inquiry received from clients, solving client’s problem within my responsibility

CRM (Customer Relationship Management)

12/2018 – 4/2021

Perform routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances,
receiving loan payments, and cashing checks
• Open and close a variety of types of accounts, process address changes, and collect security box rental fees
• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and
disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships and participate in cross-selling, and
offer new products and features
• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud
prevention and robbery
• Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
• Accurately close out the teller terminal and remit daily work to supervisor

Kassenwesen