Senior Product Owner / IT-Projektmanager

3/2020 – 12/2022

- Address issues such as new features and any major redesigning of features, characters, and
scenarios.
- Align expectations between design, technical and creative teams to meet project objectives.
- Approve changes made to game design, based on updates and expansion packs.
- Articulate a clear vision and establish the foundations for game development.
- Assess initial game concepts for creative, technical and commercial feasibility.
- Define common goals, direction and accountability among staff.
- Define effective performance management practices in accordance with company policies.
- Define requirements and build solutions by working with the Design, Art and Technical teams.
- Define staff development strategies through coaching and engaging in career discussions.
- Drive projects to meet schedules, budget, manpower and technical quality targets.
- Drive solutions to resolve risks on design challenges.
- Drive the development of original game concept to ensure that the finished game fulfils the
initial goals and more…

Projektassistenz (IT), Projektleitung / Teamleitung (IT), Projektmanagement (IT), Product Owner, Projekt - Berichtswesen, Projekt-Dokumentation

4/2019 – 6/2019

- Planning and managing development cycles
- Technical consulting & workflow optimization
- Integration of scrum processes within waterfall model environment
- Coordination and release management of milestone packages
- Interdisciplinary communication and alignments with various departments
- Planning and migrating content
- Onboarding new members
- QA

Projektleitung / Teamleitung (IT), Projektmanagement (IT)

1/2019 – 9/2022

- Planning and managing development sprints
- Planning and managing the creation of concepts & designs for websites & modules
- Planning and managing & overseeing the development of websites & modules
- Consulting the client in all things digital; website metrics, third party applications
- Maintenance & extension of existing web solutions
- Development of front-end modules
- Documentation in the Ticket System Jira
- Documentation for created processes and software in Confluence
- Multicloud Networking Environment (Google Cloud , Azure, AWS)

Projektleitung / Teamleitung (IT), Projektmanagement (IT), Product Owner, Projekt - Berichtswesen, Projekt-Dokumentation

10/2018 – 3/2019

- Planning and managing development cycles
- Technical consulting & workflow optimization
- Integration of scrum processes within waterfall model environment
- Coordination and release management of milestone packages
- Interdisciplinary communication and alignments with various departments
- Planning and migrating content
- Onboarding new members
- QA

Projektassistenz (IT), Projektmanagement (IT)

6/2017 – 5/2018

- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions

Projektassistenz (IT)

6/2016 – 5/2017

- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions

Projektleitung / Teamleitung (IT)

1/2012 – 5/2016

- Development & implementation of frontend concepts
- Implementation of new frontend designs
- Manual testing of newly developed features
- Technical consulting
- Migrating content
- Documentation of developed solutions

Front-End Entwicklung

10/2010 – 5/2016

- ITIL v3 Process Manager for 1 year
- ITIL v3 Incident Manager for 3 years
- ITIL v3 1st Level Support and 2nd Level Support for 2 years
- Responsible for planning and implementing processes
- Designing processes that are efficient, effective, and adaptable
- Regular monitoring of process performance against key performance indicators (KPIs) and
critical success factors (CSFs)
- Identified areas for process improvement
- Ensuring that processes comply with internal and external policies, standards, and regulations
- Engaging with stakeholders to understand their needs and expectations
- Immediate classification of customer inquiries
- Classification of whether a problem can be solved directly or whether it must be forwarded
- In case of forwarding: creation of meaningful support tickets
- Responsibility of the complete documentation in the customer database
- Ensuring Internet and database connections
- Error analysis and troubleshooting
- Communication with employees and customers
- Classify requests forwarded by First Level Support and process them systematically
- Informing customers about the solution by phone or in writing
- Forwarding of unsolvable problems to responsible departments or third level support
- Interface function between the First Level Support and the other departments
- Maintaining knowledge databases that contain solutions to common problems
- Frequently, Second Level Support also takes over the further training of First Level Support
employees.

Incident Management, ITIL, 1st Level Support / UHD, 2nd & 3rd Level Support, IT-Support (allg.), Technischer Support