Quality and Continuous Improvement Management

10/2017 – 1/2020

*Gate validation is part of the project gate review process. As part of the gate validation process, the documented evidence, results and measures are validated to ensure high-quality, transparent project gate reviews
*Report performance indicators
*Selection of employees within the organization and their development into effective gate reviewers and auditors
*Coordination of the cross functional gate review teams
*Supporting the continuous improvement of the gate review process
Tracking the completion of action plans in connection with gate reviews
*Identification of systemic problems in project management by analyzing the results of gate reviews

Projektmanagement - Audits

1/2016 – 9/2017

*Definition of project quality plans
*Reporting of quality performance indicators
*Implementation of the "Cost-of-Poor-Quality" concept
*Definition of the quality budget for new projects
*Management of project quality teams in the EMEA region
*Define and drive forward process improvements
*Coordination of resources for supplier, plant and project quality

Personalentwicklung, Personalführung, Personalplanung, Qualitätskostenrechnung, Qualitätsmanagement (allg.), Qualitätsrichtlinien

1/2015 – 12/2018

*Project scope: Installation, certification and commissioning of an automatic people mover at Munich International Airport
*Obtaining approval for the overall transport system consisting of vehicles, trackside equipment, civil engineering and maintenance operations
*Obtain customer approvals and acceptances
*Implementation and improvement of the project quality management plan and the quality processes within the project organization
*Supplier quality management for vehicles, trackside equipment and construction work
*Engineering and project change management
*Acceptance of supplier trades
*Direct management of an employee

Six sigma, Baumanagement, FMEA (Failure Mode and Effects Analysis), Inbetriebnahme (allg.), Produktionsteil-Abnahmeverfahren (PPAP), Projekt-Qualitätssicherung, Qualitätsdokumentation, Qualitätsplanung

1/2012 – 12/2014

*Definition of global requirements for quality planning in customer projects
*Benchmarking of quality planning methods
*Planning and implementation of a training program for quality planning
*Coaching of key stakeholders in the application and implementation of APQP and method of Design and Process FMEA
*Driving change management
*Implementation and maintenance of a global network within the project quality management function
*Driving forward the standardization of processes for quality planning
*Implementation of the CAQ software QDA as a pilot project
*Active support of large customer projects in the start-up phase
*Direct leadership of an employee

Six sigma, APQP (Advanced Product Quality Planning), Change Management, FMEA (Failure Mode and Effects Analysis), Personalführung, Produktionsteil-Abnahmeverfahren (PPAP), Projekt-Qualitätssicherung, Projektmanagement, Qualitätsmanagement (allg.), Rechnergestützte Qualitätssicherung (CAQ), Schulung / Coaching (allg.), Schulungskonzepte, Technisches Qualitätsmanagement / QS / QA

5/2010 – 12/2011

*Standardization of supplier quality management processes in all 9 divisions with a focus on supplier evaluation, parts approval process, supplier performance management
*Standardization of supplier quality management and performance assessment in the divisions' various SAP systems
*Planning and implementation of a general training program in the area of supplier quality
*Cross-departmental coordination of business plans for the quality management of suppliers
*Implementation and maintenance of a network within the supplier quality assurance function
*Functional management of 9 quality directors/managers for supplier quality
*Auditor for the Bombardier Operations System, Logistics module

Six sigma, 8D-Report, Change Management, Lieferantenbewertung, Lieferantenentwicklung, Lieferantenmanagement (allg.), Logistik (Allg.), Personalentwicklung, Projekt-Qualitätssicherung, Projekt - Start-Up-Workshop, Qualitätsmanagement (allg.), Qualitätsrichtlinien, Qualitätsverfahrensanweisung, SAP R/3, Schulung / Coaching (allg.), Schulungskonzepte

9/2008 – 4/2010

*Management of a team of 15 employees on site and approx. 115 employees worldwide
*Definition and implementation of a plan to improve the quality of the company, including a strategic plan to cushion the effects of the global financial crisis
*Development and implementation of globally standardized quality management methods for ongoing production, supplier management and the development of new products
*Fast and sustainable resolution of quality problems at OEM production sites and in the field (warranty and goodwill cases)
*Leading a global team of Field Service Engineers, Plant Quality Managers and Supplier Quality Managers
*Development and implementation of a Lean Six Sigma program
*Introduction and maintenance of a quality management system in accordance with ISO 9001 and ISO/TS 16949

Six sigma, APQP (Advanced Product Quality Planning), Auditor, DIN EN ISO 9001, Geschäftsfeldstrategie, ISO/TS 16949, Lean Management, Lieferantenmanagement (allg.), Personalentwicklung, Personalführung, Produktionsteil-Abnahmeverfahren (PPAP), Prozessoptimierung, Qualitätsdokumentation, Qualitätshandbuch, Qualitätskostenrechnung, Qualitätsmanagement (allg.), Qualitätspolitik, Qualitätsprüfung, Qualitätssicherungssysteme, Retouren- / Garantiemanagement, Workshop - Kundenorientierung

6/2006 – 9/2008

*Definition, management and support of improvement projects
*Planning and management of training programs for Six Sigma and Lean Manufacturing in the areas of development and production
*Training, mentoring and certification of Six Sigma Black Belts and Lean Experts
*Support in the implementation of Honeywell Operating System and coaching
*Management of a direct employee, management of and collaboration in cross-functional and cross-location project teams

Prozessoptimierung, Lean Management, Prozessmanagement, Leistungsbewertung, Personalentwicklung, Projektmanagement, Six sigma, Kostenoptimierung, Unternehmensstrategie, Geschäftsfeldstrategie, Schulung / Coaching (allg.), Schulungskonzepte, Training - Coaching-Kompetenzen

6/2004 – 6/2006

*Management of a team consisting of 7 engineers and 8 technicians, management of 20 functionally subordinate employees in production
*Reporting the performance indicators
*Implementation of the Honeywell Operating System Quality Module in the production facility
*Management of customer relationships for Advanced Product Quality Planning (APQP), PPAP, ongoing production and field failures (warranty)
*Development and implementation of improvement plans for ongoing production and project development
*Development of a quality management system in accordance with ISO/TS16949-2002

Six sigma, 8D-Report, APQP (Advanced Product Quality Planning), Auditor, Change Management, DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Krisenmanagement, Lean Management, Messmethoden (allg.), Personalentwicklung, Personalführung, Produktionsteil-Abnahmeverfahren (PPAP), Prozess- / Workflow, Prozessoptimierung, Qualitätshandbuch, Qualitätsmanagement (allg.), Retouren- / Garantiemanagement, SAP R/3, VDA 6.x

10/2002 – 5/2004

*Evaluation and development of new suppliers for aluminum components using various audit procedures (e.g. system- process-, best practice audits) primarily in China and India
*Implementation of projects to improve quality and productivity
*Introduction of product innovations in the supplier base
*Management of cross-functional and cross-location project teams

Six sigma, Angebotsmanagement, APQP (Advanced Product Quality Planning), Auditor, Einkauf (allg.), FMEA (Failure Mode and Effects Analysis), Lean Management, Lieferantenentwicklung, Lieferantenmanagement (allg.), Logistik (Allg.), Messmethoden (allg.), Produktionsteil-Abnahmeverfahren (PPAP), Projektleitung / Teamleitung, Projektmanagement, Prozess- / Workflow, Prozessoptimierung, Qualitätsrichtlinien, Qualitätsverfahrensanweisung, SAP R/3, Schulung / Coaching (allg.), VDA 6.x

1/2001 – 10/2002

*Management of a team of 4 directly subordinate engineers and 4 technicians
*Management of complaints and corrective measures regarding supplier products
*Quality planning / APQP for new projects with suppliers
*Management of the escalation process and supplier development for suppliers within the European supplier base
*Process auditing for European suppliers
Development and implementation of quality standards and business processes for the European supplier base

8D-Report, Statistische Prozessregelung (SPC), Messmethoden (allg.), APQP (Advanced Product Quality Planning), DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Lieferantenbewertung, Lieferantenmanagement (allg.), Personalentwicklung, Personalführung, Produktionsteil-Abnahmeverfahren (PPAP), SAP R/3, Six sigma, Teamentwicklung, VDA 6.x, Wareneingangorganisation

6/1998 – 12/2000

*Quality planning / APQP for new projects
*Production Part Approval Process (PPAP)
*Management of customer complaints from the OEM plants or field failures (warranty)
*Development and implementation of corrective measures using the 8D method
*Management of customer audits and improvement plans at the site

Prozessoptimierung, Qualitätsverfahrensanweisung, Six sigma, Statistische Prozessregelung (SPC), 8D-Report, APQP (Advanced Product Quality Planning), DIN EN ISO 9001, FMEA (Failure Mode and Effects Analysis), ISO/TS 16949, Produktionsteil-Abnahmeverfahren (PPAP), QS-9000, Retouren- / Garantiemanagement, Technisches Qualitätsmanagement / QS / QA, VDA 6.x

11/1997 – 6/1998

*Development and improvement of production processes in the investment casting foundry
*Definition of standard operating procedures
*Team leader for the molding room and foundry

Fertigungstechnik (allg.), Produktionstechnik (allg.), Prozess- / Workflow, Prozessoptimierung