freiberufler BSS/OSS Senior Expert auf freelance.de

BSS/OSS Senior Expert

offline
  • auf Anfrage
  • 25244 Psáry
  • Europa
  • en  |  cs
  • 13.04.2017

Kurzvorstellung

Business Consultant, Solution Architect and Project Manager offering 15+ years in the Telecommunications and Banking industries. Expert on business and systems requirements analysis, user acceptance effort, process improvement and end-user training.

Auszug Referenzen (1)

"Management of a new Amdocs CRM system implementation team delivering business sales and support functionality to Cortal Consors. Main activities included offshore development teams synchronization, and vast on-site stabilization testing period, followed by acceptance and deployment to production."
Project Manager
Kundenname anonymisiert
Tätigkeitszeitraum

3/2011 – 10/2012

Tätigkeitsbeschreibung

Management of a new Amdocs CRM system implementation team delivering business sales and support functionality to Cortal Consors. Main activities included offshore development teams synchronization, and vast on-site stabilization testing period, followed by acceptance and deployment to production.

Project did finish with production handover of delivered functionality

Eingesetzte Qualifikationen

CRM Beratung (allg.), ITIL, Testing (IT), Management (allg.)

Qualifikationen

  • CRM Beratung (allg.)
  • IT Service Management (ITSM)
  • Oracle (allg.)
  • Oracle Siebel
  • Service Management
  • Telekommunikation / Netzwerke (allg.)

Projekt‐ & Berufserfahrung

Technical Design Authority (BSS/OSS Ordering and Product Catalogue)
Vodafone UK, RG12 1WD
4/2015 – 5/2017 (2 Jahre, 2 Monate)
Telekommunikation
Tätigkeitszeitraum

4/2015 – 5/2017

Tätigkeitsbeschreibung

As Technical Design Authority (TDA) had responsibility for telecommunication products design (on IT side), their implementation, and configuration on a daily basis – in Ordering, Order Fulfilment, Service Management, and Enterprise Product Catalogue management software packages.
Vodafone UK used two separate software packages for Ordering and Order Fulfilment activities.
In Residential / wireless business sector the Oracle OSM and Siebel CRM systems were used. In Enterprise / wireline business sector the Amdocs SOM and Amdocs OMS - CRM systems were used.

Detailed activities included:
• Reviewed technical design of external suppliers in BSS/OSS telecommunication domain.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
• Recommended architectural improvements, design solutions and integration solutions.
• Designed strategic plans for product design in BSS/OSS ordering and billing areas, incorporating industry standard product development practices to support future projects.
• Assessed vendor products and maintained positive vendor relations (Amdocs, Oracle),
• Designed over 35 new or updated wireline and wireless Vodafone UK products. The design included Product Catalogue, Ordering, Service Fulfilment, Product and Network Assurance.

Eingesetzte Qualifikationen

Oracle (allg.), Oracle Siebel, CRM Beratung (allg.), Service Management, IT Service Management (ITSM), Telekommunikation / Netzwerke (allg.)

BSS/OSS Senior Consultant
POST Telecom, Luxembourg, L-2999
4/2013 – 11/2014 (1 Jahr, 8 Monate)
Telekommunikation
Tätigkeitszeitraum

4/2013 – 11/2014

Tätigkeitsbeschreibung

with Business Analysis, Architecture Design, and Project Management related to BSS/OSS application areas including CRM, Ordering, Billing, IT Service Fulfilment, Assurance, and Trouble Ticketing solutions:

• Managed annual operating budget of OMH company, and its business finances, including paying suppliers.
• Prospected to obtain new accounts while maintaining relationships with existing accounts.
• Performed system analysis, documentation, testing, implementation and user support in BSS/OSS platform projects (see below)
• Gathered requirements and performed gap analysis through design workshops with users.
• Supported system developers by creating system models, diagrams, and charts. Utilizing IT standards (TOGAF, TMForum Frameworks, BPMN, SOA)
• Documented business processes and analysed procedures to see that they would meet changing business needs.
• Developed executive presentations and reports to facilitate project evaluation and process improvement.
• Directed planning, budgeting, vendor selection and quality assurance efforts. Utilizing PM Industry Standards (PRINCE2, PMP, Agile Software Development).
• Supervised the work of team members, offering constructive feedback on their work performance.
• Defined clear targets and objectives and communicated them to other team members.
• Monitored timelines and flagged potential issues to be addressed.
• Coordinated design meetings and decisions across several internal departments and teams.


Key BSS/OSS platforms involved in projects included following key BSS/OSS vendors:
• Amdocs (CES, Clarify, ABP, OMS, EPC/MEC)
• Ericsson (Conceptwave Catalog Management, Order Care) ,
• BMC/Remedy (Remedy ITSM),
• Huawei (NGBSS)

Eingesetzte Qualifikationen

Service Management, IT Service Management (ITSM), Agile Entwicklung, Qualitätsmanagement / QS / QA (IT), System Analyse, SOA (Serviceorientierte Architektur), Dokumentation (IT), IT-Beratung (allg.), Konzeption (IT)

Project Manager
Cortal Consors, 90402
3/2011 – 10/2012 (1 Jahr, 8 Monate)
Banken
Tätigkeitszeitraum

3/2011 – 10/2012

Tätigkeitsbeschreibung

Management of a new Amdocs CRM system implementation team delivering business sales and support functionality to Cortal Consors. Main activities included offshore development teams synchronization, and vast on-site stabilization testing period, followed by acceptance and deployment to production.

Project did finish with production handover of delivered functionality

Eingesetzte Qualifikationen

CRM Beratung (allg.), ITIL, Testing (IT), Management (allg.)

Amdocs Product Catalogue (EPC) Expert
MTel Bulgaria, 1345
1/2010 – 3/2011 (1 Jahr, 3 Monate)
Telekommunikation
Tätigkeitszeitraum

1/2010 – 3/2011

Tätigkeitsbeschreibung

Operation activities of Amdocs EPC system in MTel - Bulgaria wireless operator. The work included, on top of day-to-day EPC operational activities, also configuration of new MTel's wireless and wireline products and services in the EPC system, including testing and deployment of these products and services. So I was also responsible for preparing Testing Strategy, Testing Plans, Deployment Strategy, and Deployment Plans in regards of new/updated MTel products implementation:
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented business processes and analysed procedures to see that they would meet changing business needs.
• Recommended operational improvements based on tracking and analysis.
• Assessed, defined and document scope of projects.
• Collaborated with business, engineering, and technical personnel to resolve testing problems and system malfunctions.
• Directed quality assurance efforts to maximize the number of identified and fixed defects, and minimize the implementation and testing duration.

Eingesetzte Qualifikationen

CRM Beratung (allg.), IT Service Management (ITSM), Qualitätsmanagement / QS / QA (IT), Konfiguration

Senior Expert, Billing and CRM
Vodafone Ltd., RG14 2FN
7/2007 – 12/2008 (1 Jahr, 6 Monate)
Telekommunikation
Tätigkeitszeitraum

7/2007 – 12/2008

Tätigkeitsbeschreibung

As Senior Expert provided consultancy services to Amdocs customers - Vodafone Ltd. in this case:
Telecommunication companies in CRM, Billing, and Ordering domains.
• Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
• Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web (multichannel) CRM applications.
• Led communication with stakeholders regarding product goals and progress made.
• Translated technical specifications into detailed product requirements.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Documented business processes and analysed procedures to see that they would meet changing business needs.
• Recommended operational improvements based on tracking and analysis.
• Collaborated with business, engineering, and technical personnel to resolve testing problems and system malfunctions.
• Directed quality assurance efforts to maximize the number of identified and fixed defects, and minimize the implementation and testing duration.

Eingesetzte Qualifikationen

CRM Beratung (allg.), IT Service Management (ITSM)

CRM Support Manager
Cingular (AT&T), USA, 30005
2/2005 – 6/2007 (2 Jahre, 5 Monate)
Telekommunikation
Tätigkeitszeitraum

2/2005 – 6/2007

Tätigkeitsbeschreibung

As Service Manager guided and managed largest Amdocs CRM project in USA:
• Lead and implemented new technology-based global projects for Tier 1 Telecommunication companies in CRM, Billing, and Ordering domains.
• Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web (multichannel) CRM applications.
• Led communication with stakeholders regarding product goals and progress made.
• Led the development team that delivered CRM applications for Telecommunication and Banking customers (in Prague, CZ - from 2001 to 2005).
• Led the operational support team that supported day-to-day Customer Management operations of a Tier 1 Telecommunication Provider (at AT&T, USA - from 2005 to 2007).
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Assessed, defined and document scope of projects.
• Collaborated with business, engineering, and technical personnel to resolve testing problems and system malfunctions.
• Directed quality assurance efforts to maximize the number of identified and fixed defects, and minimize the implementation and testing duration.

Eingesetzte Qualifikationen

CRM Beratung (allg.), Service Management, IT Service Management (ITSM)

Ausbildung

Project Management
Dipl. Ing.
1989
Czech Technical University, Prague

Über mich

Specialties:
• Amdocs Billing, CRM, and OMS projects, product configuration via EPC/MEC
• Oracle OPH, Siebel, OSM, BRM – RODOD, product config via Enterprise Product Catalog
• TIBCO FOM/FOS Order Management and Fulfilment
• TMForum Framework (eTOM/TAM/SID) based integration projects,
• CRM (SalesForce, Microsoft Dynamics CRM) and Trouble Ticketing (BMC Remedy) projects,
• OSS/BSS projects in telecommunications,
• Frontoffice and backoffice projects in banking.

Online Profile: 

Weitere Kenntnisse

Expert in Leading Enterprise BSS/OSS Applications (Amdocs EPC/MEC, Amdocs CRM/Clarify, Amdocs OMS/SOM, Siebel CRM, Oracle OSM/OSS, Ericsson Order Management, Kenan Billing System, Microsoft Dynamics CRM, BMC Remedy)
Expert in IT Development and Implementation Standards (TOGAF, SOA, TMForum Framework eTOM / TAM / SID, EAI, SOA, ESB, ASPIM, BPMN, PMO, ITIL, Prince2, PMP, Agile Methods, Scrum, UML)
Practical use of IT Languages (PL/SQL, C#, Java, Unix Shell Scripting, HTML, CSS)
Practical knowledge of Telecommunication technologies (PSTN, GSM, LTE, IP, Ethernet, Satellite, Fibre, Cloud, Connectivity)
Business development and project management
Project planning and development
Team building
Workflow and business process analysis
Data modelling
Business artefacts documentation

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Tschechisch (Muttersprache)
Reisebereitschaft
Europa
Arbeitserlaubnis
  • Europäische Union
Profilaufrufe
1791
Alter
58
Berufserfahrung
34 Jahre und 5 Monate (seit 09/1989)
Projektleitung
19 Jahre

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