ICT Management Consultant mit Fokus auf Projekt/Servicemanagement

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  91466 Gerhardshofen
 04.06.2018

Kurzvorstellung

15+ years experience in multinational and cross-functional people, team and organization management, setup and management of multinational projects and service management organizations

Ich biete

IT, Entwicklung
  • Projektmanagement (IT)
    8 Jahre, 10 Monate Erfahrung
  • Service Management
    7 Jahre, 2 Monate Erfahrung
  • IT-Support (allg.)
    5 Jahre, 9 Monate Erfahrung
  • PMO (IT)
    5 Jahre, 9 Monate Erfahrung

Management, Unternehmen, Strategie
  • Management (allg.)
    7 Jahre, 2 Monate Erfahrung

Projekt‐ & Berufserfahrung

Business Development Manager ICT
Kundenname anonymisiert, Düsseldorf/Nürnberg
10/2016 – 3/2017 (6 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

10/2016 – 3/2017

Tätigkeitsbeschreibung

Development and execution of a business development plan for three different ICT companies (passive infrastructure, mobile applications, sales consulting/coaching)

Eingesetzte Qualifikationen

Business Development, CRM (Costumer Relationship Management), Account management


Smart Home Consulting (private owned internet shop)
Kundenname anonymisiert, Nürnberg
5/2016 – 9/2016 (5 Monate)
Handel
Tätigkeitszeitraum

5/2016 – 9/2016

Tätigkeitsbeschreibung

Implementation of a Smart Home Consulting/Shop business, defined sourcing strategy utilizing european distributors and asian manufacturers, implemented internet shop based on Magento with interface to Amazon and Ebay, provided integration support for Smart Home equipment – , Sales, Magento

Eingesetzte Qualifikationen

Magento, Risikomanagement, Account management


Global Service Manager for ICT Infrastructure Services
Kundenname anonymisiert, Einsatz weltweit
1/2010 – 9/2015 (5 Jahre, 9 Monate)
Telekommunikation
Tätigkeitszeitraum

1/2010 – 9/2015

Tätigkeitsbeschreibung

 Global Service Manager for ~10 Germany-headquartered MNC accounts with an annual revenue budget of ~ 40 Mio € across 25 countries
 Liaising with Telefónica’s own operations, TGS’ centralized teams and global partners to deliver ICT services within committed SLA and budget
 Supporting Global Account Managers to generate new business based on mutually defined account plans; won all deals supported in 2012
 Owner of customer satisfaction and continuous improvement processes for TGS Germany; global CSI increased from 6,91 in 2012 to 7,41 in 2014
 Definition of the Global Service Manager role, tools and processes based on customer requirements and local capabilities with central teams
 Definition of initial processes for the first Managed Mobility (10k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers

Eingesetzte Qualifikationen

Oracle Siebel, Salesforce, CRM Beratung (allg.), ITIL, Service Management, Projektmanagement (IT), IT-Governance, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), PMO (IT), IT-Support (allg.), Cloud Computing, IaaS (Infrastructure as a Service), WAN, Rechenzentrums-Organisation, Prozess- / Workflow, Prozessoptimierung, Management (allg.), Business Process Reengineering (BPR), Prozessmanagement, Projektmanagement - Risikomanagement, Projektmanagement - Vertragsmanagement, Projektmanagement - Wissensmanagement, Projektmanagement - Krisenmanagement, Projektmanagement - Personalentwicklung, Service-Level-Management (SLA), Postsales, Presales


Manager Service Management B2B
Kundenname anonymisiert, München
8/2008 – 1/2010 (1 Jahr, 6 Monate)
Telekommunikation
Tätigkeitszeitraum

8/2008 – 1/2010

Tätigkeitsbeschreibung

 Managing a team of 12 Local ICT Service Managers for ICT infrastructure services, annual budget ~45M€ with the 60 highest-valued B2B customers
 Definition and implementation of cross-functional continuous improvement based on regular customer satisfaction interviews
 Definition of interface requirements towards other teams and organizations, alignment of roles and responsibilities
 Definition and implementation of Customer Satisfaction Survey, Skill Management/Development and Stakeholder Analysis methodologies

Eingesetzte Qualifikationen

Service Management, Projektmanagement (IT), IT Service Management (ITSM), Hosting, Cloud Computing, LTE (Long Term Evolution), WLAN (Wireless Local Area Network), WAN, GSM/GPRS, Management (allg.), Kompetenzmanagement, Stakeholder-Analyse


Service Account Manager
Kundenname anonymisiert, Stuttgart
12/2006 – 7/2008 (1 Jahr, 8 Monate)
Telekommunikation
Tätigkeitszeitraum

12/2006 – 7/2008

Tätigkeitsbeschreibung

 Responsible Service Account Manager for a major German telecom provider (FY2007 results: new contract target of ~70 Mio € slightly exceeded, revenue target of ~50 Mio € exceeded by almost 20%)

Eingesetzte Qualifikationen

ITIL, Projektmanagement (IT), CRM (Costumer Relationship Management), Account management


Ausbildung

Master of Business Administration
(Master of Business Administration)
Jahr: 2013
Ort: Milton Keynes, UK

Qualifikationen

MBA, ITIL, PMO, PMI, PRINCE2

Über mich

Management experience
- 15+ years experience in multi-national (US, LATAM; APAC; EMEA) and cross-functional people, team and organization management, including vendor/partner ressources
- Direct management of up to 14, member of the management team for up to 120 people; functional responsibility for virtual teams of more than 100 employees; focus on employee development
- Proven ability to present and communicate across all levels from technical teams to CxO level
- Critical thinker and creative problem solver with the ability to build and lead productive cross-functional teams in demanding, fast-paced environments

Service experience
- 15+ years of experience in designing, implementing and operating complex ICT infrastructure solutions for customers, including training and handover to their own operations teams
- Migration, joint operation and transition of a pre- and postpaid platform for a German Mobile Network operator with ~15 Mio subscribers
- Design, implementation and transition of operational processes for a German Mobile Virtual Network Operator (MVNO) including definition of required skillset for new employees
- Definition of initial operational processes for the first Managed Mobility (10k subs in 14 countries) and Managed WAN (400 sites in 9 countries) customers of Telefonica Global Solutions
- Co-lead of a task-force to re-establish service quality for the largest German customer of mobile services (~70k subscriptions)

Sales experience
- 5+ years of experience as Sales Manager for ICT services with annual revenue of up to 50 M€
- 15+ years of experience as Presales Consultant for complex ICT service solutions, including outsourcing opportunities of up to 2.500 employees
- Demonstrated ability to liaise with customers on all levels to understand their business needs and jointly build business cases and proposals targeted to create additional value for their business
- Utilized several methodologies: Value based sales; Winning Complex Sales/SPIN; Miller-Heimann

Core Competencies
- Cross-functional and cross-cultural management of virtual international teams
- Customer Satisfaction; Customer Relationship Management; Continuous Improvement
- Vendor Management; Partner Management
- Program/Project Management; Service Management; Service Delivery; Managed Services; Outsourcing; Professional Services
- Solution Selling; Solution Value Proposition; Solution Architecture; Presales; Contract Negotiation; SLA definition; business case development
- Process Engineering; Process Improvement; ITIL; eTOM
- Call Center Operation; global Service Management Center Operation; Network Operation; Spare part Management
- Business Management; Business Strategy; Organization Development; Change Management; ICT; IT; Telecommunications; LAN; WAN; MPLS; GSM; LTE; VoIP; SaaS; IP; Wireless; Mobile Communication; Mobile Devices; Machine to Machine (M2M); Unified Communications; Data Center; Cloud Computing; Windows; Linux/Unix; PC; Servers; Database; SQL

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
  • Vereinigte Staaten von Amerika
Profilaufrufe
642
Alter
49
Berufserfahrung
26 Jahre und 3 Monate (seit 03/1992)
Projektleitung
15 Jahre

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