Projekt‐ & Berufserfahrung
Dimension Data, Toronto
4/2016 – 11/2017Tätigkeitsbeschreibung
- I oversaw a diverse team of highly skilled and motivated technical employees. My team is the central operating group responsible for the overall delivery and stability of client environments covering over 250,000 seats of messaging and collaboration users.
- Responsible for the management of level 2 and level 3 operations delivered by a global 24/7 team with 17 direct and dotted line reports.
- Active participant in major incident activities ensuring timely client communications and resolution.
- Frequently communicate with clients at executive, management, and technical levels.
- Successfully reduced overtime 80%+ by enabling an offshore team to assume after hours activities.
- Implemented 24/7 global coverage for operations, support, and monitoring.
Incident Management, Service Management, Projektmanagement (IT), Projektleitung / Teamleitung (IT)
Ceryx Inc., Toronto
8/2015 – 5/2016Tätigkeitsbeschreibung
-Responsible for the management of our highly skilled Solutions Architects and Engineers.
-Filled multiple vacancies with top performers who remain on staff today.
-Learned to deliver projects by leveraging the skills of a diverse team rather than as an individual contributor.
-Planned the deployment of our resources against a complex and changing priority set.
-Mentored and guided staff in a project and operational capacity.
-Actively managed critical situations and major incidents when required.
-Regularly communicated with internal and client senior leadership
Incident Management, Projektmanagement (IT), Microsoft SharePoint Server, Microsoft Lync Server, Microsoft Exchange
Ceryx Inc, Toronto
5/2014 – 8/2015Tätigkeitsbeschreibung
-Responsible for technical leadership and oversight of active client projects.
-Implemented project time tracking which continues to provide valuable insights to date.
-Actively oversaw the successful delivery of multiple client and internal projects contributing to over $100,000 in monthly recurring revenue.
-Designed complex solutions independently and as part of a team with our clients and partners.
-Implemented the Microsoft Solutions Framework to standardize technical deliverables.
-Solution lead and technical management for multiple projects including:
--25,000 Exchange, SharePoint, and Lync managed service takeover for financial services client
--6,000 seat SharePoint 2013 deployment for government organization.
--5,000 seat private cloud Exchange 2013 build, deploy and migration for financial services client.
--20,000 seat Exchange and Lync 2013 with multi-source migration for crown corporation.
Projektmanagement (IT), Microsoft Exchange, Migration
Ceryx Inc, Toronto
10/2011 – 5/2014Tätigkeitsbeschreibung
-Demonstrated ability to identify and solve complex technical problems.
-Actively participated in the management of multiple Exchange, Lync, and SharePoint environments.
-Designed and managed multiple migrations to Exchange including cross-forest and cross platform from Exchange, Lotus Notes and GroupWise.
-Lead architect for multiple projects including:
--12,000 seat Exchange 2013 Multi-Tenant design and implementation.
Exchange environment audit and remediation for health services client.
--6,500 seat Exchange 2013 design, implementation, and migration from 2003 for large telecom provider.
--10,000 seat Multi-Tenant Exchange 2013 design and implementation.
--3,600 seat GroupWise to Exchange 2010 migration for education client.
--1,000 seat remote site Exchange 2007 deployment for resource management client.
--3,500 Exchange 2003 to 2010 cross forest migration for health services client.
Projektmanagement (IT), Microsoft SharePoint Server, Microsoft Exchange, Migration
Ceryx Inc, Toronto
4/2011 – 10/2011Tätigkeitsbeschreibung
-Responsible for managing technical issues in complex messaging environments.
-Worked as the technical focal point to onboard 15,000 seat healthcare client.
---Successfully enabled the onboarding of Ceryx’s largest single client at the time.
---Ensured the timely resolution of onboarding and user issues.
---Ensured active client communications throughout the onboarding and operational phases.
-Demonstrated ability to quickly learn new concepts and tools.
-Demonstrated ability to manage internal and external escalations to resolution.
Projektassistenz (IT), Microsoft Exchange
Wheels Group, Mississauga
5/2008 – 4/2011Tätigkeitsbeschreibung
-Responsible for follow-up and timely resolution of all helpdesk cases.
-Responsible for managing an Exchange 2003/2007 environment and AD DS 2003/2008.
-Participated in the management of a VMware virtual environment, SAN, and backups.
Microsoft Exchange, Active Directory, SAN / NAS, Storage, VMware vSphere