freiberufler Independent Global CRM Project Manager & Lead Consultant [Salesforce.com & Veeva] • PMP®, PSM I, PSPO I • auf freelance.de

Independent Global CRM Project Manager & Lead Consultant [Salesforce.com & Veeva] • PMP®, PSM I, PSPO I •

zuletzt online vor wenigen Tagen
  • auf Anfrage
  • 65719 Hofheim am Taunus
  • Weltweit
  • de  |  es  |  en
  • 07.03.2024

Kurzvorstellung

Experienced professional with more than 10 years of experience in Commercial Transformation projects, primarily in Life sciences industries.I participated in many global implementation and transformation projects, supported by in-depth skills...

Qualifikationen

  • Business Analyse
  • Change Management
  • CRM Beratung (allg.)
  • CRM (Customer Relationship Management)
  • GxP
  • Product Owner
  • Projektdurchführung
  • Projektleitung / Teamleitung (IT)
  • Projektmanagement (IT)
  • Prozessmanagement
  • Prozessoptimierung
  • Rollout
  • Salesforce
  • Schulung / Training (IT)
  • SCRUM
  • Testing (IT)
  • Testmanagement / Testkoordination (IT)
  • VEEVA

Projekt‐ & Berufserfahrung

Project Manager Veeva Medical
Merz Pharma, Frankfurt
9/2022 – 11/2023 (1 Jahr, 3 Monate)
Life Sciences
Tätigkeitszeitraum

9/2022 – 11/2023

Tätigkeitsbeschreibung

o Overall management of all project phases
o Gathering & alignment with local stakeholders on requirements
o Transform and map out requirements into a global solution
o Business process definition & mapping
o Support writing User Stories and Key Decisions
o Project coordination of Team member
o Creation of Business Blueprint, URS, FS
o Document creation and execution of System validation (GxP)
o Preparation and execution of Test Materials (OQ, PQ)
o User Acceptance Test coordination
o Management of training concept incl. creation of Training Materials
o Train-the Trainer Training and assisting End-User Training

Eingesetzte Qualifikationen

Rollout, Prozessmanagement, Projektleitung / Teamleitung (IT), Projektmanagement (IT)

Global Project Manager Salesforce.com
Bystronic Laser Group, Worldwide
3/2022 – offen (2 Jahre, 1 Monat)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

3/2022 – offen

Tätigkeitsbeschreibung

Project Management for Salesforce.com Green-field implementation

Eingesetzte Qualifikationen

Change Management, Projektdurchführung, Projektmanagement (IT), Prozessoptimierung, Rollout, Salesforce

Global Program Deployment Lead Salesforce.com/Pitcher
Novartis GmbH, Worldwide
6/2019 – 4/2022 (2 Jahre, 11 Monate)
Life Sciences
Tätigkeitszeitraum

6/2019 – 4/2022

Tätigkeitsbeschreibung

- Gathering & alignment with Global SME’s on requirements for
a global solution
- Transform and map out requirements into a global solution
- Build out Capability Map and Scope of program
- Business process definition & mapping
- Support writing User Stories and Key Decisions
- Coordinating activities of multiple Local Project Teams worldwide
- Managing/leading the Local engagement activities (business readiness assessment, engagement workshop, kick off workshop, Roll o ut Checkpoints)
in collaboration with colleagues from the Program Communication & Training team
- Managing and supporting Local Testing Local Test Scope & Plan, Test scripts, support ticket triage and issue solving
- Cutover/Hypercare Lead and Data Analysts on related
activities
- Facilitating weekly status updates and managing and escalating any risks, issues, and actions/decisions process to the weekly Leadership meeting

Eingesetzte Qualifikationen

Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), GxP, Product Owner, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Prozessmanagement, Prozessoptimierung, Rollout, Salesforce, Schulung / Training (IT), SCRUM, Testing (IT), Testmanagement / Testkoordination (IT)

Senior Salesforce.com/Veeva Deployment Lead
AMGEN GmbH, Europe
1/2019 – 7/2019 (7 Monate)
Life Sciences
Tätigkeitszeitraum

1/2019 – 7/2019

Tätigkeitsbeschreibung

o Local Requirement Design
o Creation of Business documentation
o Cutover & Hypercare Lead
o On site User Acceptance Test execu-tion
o Support and Coordination of local data preparation
o Coordination and Support of pre- and post go-live activities

Eingesetzte Qualifikationen

Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), GxP, Projektleitung / Teamleitung (IT), Prozessmanagement, Prozessoptimierung, Salesforce, Schulung / Training (IT), SCRUM, Testing (IT), Testmanagement / Testkoordination (IT)

Senior Salesforce.com/Veeva Consultant
Bionorica SE, Europe
11/2018 – 1/2019 (3 Monate)
Life Sciences
Tätigkeitszeitraum

11/2018 – 1/2019

Tätigkeitsbeschreibung

- Demonstration of system functions, Analysis & Solution design of require-ments
- Support of process redesign and re-structure
- Project coordination, organization of Sprints, Defect Lists, coordination of Team member
- Creation of documentation
- Supporting in System configuration

Eingesetzte Qualifikationen

Salesforce, Confluence (Atlassian), Projektleitung / Teamleitung (IT), Jira, Prozessoptimierung, Prozessmanagement

Global Inhouse Consultant / Project Lead for Salesforce.com (Festanstellung)
Merz Pharma GmbH, Worldwide
6/2015 – 7/2018 (3 Jahre, 2 Monate)
Life Sciences
Tätigkeitszeitraum

6/2015 – 7/2018

Tätigkeitsbeschreibung

Global Roll-Out of Salesforce.com/Veeva incl. Interface to SAP ERP ECC, SAP BI, MDM Tool & Ext. Address Pool

> Ensuring timely, quality and cost-effective implementation of global
> Veeva-Projects including Veeva CRM for iPad and interface to SAP System
> Responsibility of budget and project planning incl. the creation of project plans, timelines, work packages, working lists, decision diary, agenda, defect lists etc.
> Recording, evaluation and documentation of project requirements on site
> Coordination (projects and support) of the external service providers and the implementation of requirements / adjustments
> Preparation of training documents as well as on-site training, both Train the Trainer and Enduser Training
> Ensuring the global operation of the Veeva CRM system
> Regular Jour Fixe with key users and internal business departments worldwide for support, optimization and introduction of new features
> Develop formal specifications and work instructions
> System / Process Owner - Maintaining the global default template

Eingesetzte Qualifikationen

Business Analyse, CRM Beratung (allg.), CRM (Customer Relationship Management), Projektleitung / Teamleitung (IT), Projektmanagement (IT), Prozess- / Workflow, Prozessmanagement, Prozessoptimierung, Rollout, Salesforce, Schulung / Training (IT), Testing (IT), Testmanagement / Testkoordination (IT)

Global Process Manager CRM & Sales (Festanstellung)
Schaeffler Automotive Aftermarket, Langen
10/2013 – 6/2015 (1 Jahr, 9 Monate)
Automobilindustrie
Tätigkeitszeitraum

10/2013 – 6/2015

Tätigkeitsbeschreibung

> Support and responsibility of the process definition for the global
implementation of Salesforce.com. Create a global standard template.
> Support Salesforce.com projects as a (sub) project leader
> Record, design and definition of processes in the area of customer
relationship management and sales worldwide
> Project management tasks
> Roll-out support for SAP SD worldwide
> Preparation of training documents as well as on-site training,
> Both Train the Trainer and Enduser Training
> Continuous improvement of all CRM / Sales processes

Eingesetzte Qualifikationen

Salesforce, Projektmanagement (IT), SAP SD, Prozess- / Workflow, Prozessoptimierung, Rollout, Business Analyse

Account Manager - Key User Salesforce.com (Festanstellung)
SevenOneMedia GmbH / ProSiebenSat1. Media AG, Frankfurt
10/2010 – 10/2013 (3 Jahre, 1 Monat)
Medienbranche
Tätigkeitszeitraum

10/2010 – 10/2013

Tätigkeitsbeschreibung

> Support of the Sales Director in customer care
> Initial telephone consultation and impartation of product information
> Preparation of reports, proposals, sales presentations, and analysis
> Definition and Management of specific customer actions
> Planning, organization and coordination of meetings, events and strategic sales conferences
> Test user in the implementation Salesforce.com

Eingesetzte Qualifikationen

Salesforce, Prozess- / Workflow, Prozessoptimierung, Vertriebsmanagement

Zertifikate

PMP Project Management Professional
2022
Requirements Elicitation and Analysis
2021
Requirements Elicitation for Business Analysts: Interviews
2021
Veeva CRM Commercial Training
2021
Agile at Work: Planning with Agile User Stories
2021
Agile with Atlassian Jira
2021
IT Waterfall System Development
2020
Specification Management
2020
Functional Risk Assessment
2020
Defect Manager
2020
Tester, Test Reviewer, Test Management
2020
Good Documentation Practice (Global)
2019
Basic GxP for IT Training
2019
Certified Salesforce Administrator (ADM 201)
2018
Professional Scrum Master (PSM)
2018
Salesforce.com Advanced Administrator ADM 211
2018
Certified Veeva Administrator
2016

Ausbildung

International Management
Bachelor of Arts
2012
Frankfurt
Consulting Assistant - IHK
Ausbildung
2008
Frankfurt
Bürokauffrau - IHK
Ausbildung
2007
Sulzbach Ts.

Über mich

I'm a multiple-certified independent Project Manager / Lead Consultant with > 10 years’ experience in B2B CRM projects, primarily in Pharma and Automotive / Manufacturing industries with focus on Sales and Marketing. I participated in and managed many global CRM transformation projects. I enjoy it very much to lead the analysis and creation of global standard templates, gather requirements, communicate with key stakeholders/C-Level, and manage an end-to-end implementation. My multilingual skills have also proven valuable in getting decisions and agreements made faster, getting things done, and resolving issues in a short period of time.

Weitere Kenntnisse

AREAS OF EXPERTISE

• Planning, organizing, and directing global CRM projects
• Product Ownership & Building the bridge between Business and IT
• Analysis and creation of global standard templates

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Spanisch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
  • Vereinigte Staaten von Amerika
Home-Office
bevorzugt
Profilaufrufe
2168
Alter
38
Berufserfahrung
13 Jahre und 9 Monate (seit 06/2010)
Projektleitung
8 Jahre

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