Global Senior Consultant/Business Analyst/Project Manager Salesforce.com

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85€/Stunde
29730 Rincon de la Victoria
07.12.2018

Kurzvorstellung

Deeply driven, globally experienced Senior Consultant for Salesforce.com with > 8 years’ experience in the Pharma, Automotive and Media industries (B2B). Enthusiastic and very committed CRM expert with proven ability to ensure....see CV.

Ich biete

IT, Entwicklung
  • Salesforce
  • Projektmanagement (IT)
  • Prozessoptimierung
  • SCRUM
Management, Unternehmen, Strategie
  • Business Analyse
  • Prozessmanagement
  • Projektmanagement
Marketing, Vertrieb, Kommunikation
  • CRM (Costumer Relationship Management)

Projekt‐ & Berufserfahrung

Senior Consultant Salesforce.com
Kundenname anonymisiert, München
11/2018 – 1/2019 (3 Monate)
Gesundheitswesen
Tätigkeitszeitraum

11/2018 – 1/2019

Tätigkeitsbeschreibung

- Demonstration of system functions, Analysis & Solution design of require-ments
- Support of process redesign and re-structure
- Project coordination, organization of Sprints, Defect Lists, coordination of Team member
- Creation of documentation
- Supporting in System configuration

Eingesetzte Qualifikationen

Salesforce, Confluence (Atlassian), Projektleitung / Teamleitung (IT), Jira, Prozessoptimierung, Prozessmanagement


Global Inhouse Consultant / Project Lead for Salesforce.com (Festanstellung)
Kundenname anonymisiert, Frankfurt
6/2015 – 7/2018 (3 Jahre, 2 Monate)
Life Sciences
Tätigkeitszeitraum

6/2015 – 7/2018

Tätigkeitsbeschreibung

Global Roll-Out of Salesforce.com/Veeva incl. Interface to SAP ERP ECC, SAP BI, MDM Tool & Ext. Address Pool

> Ensuring timely, quality and cost-effective implementation of global
> Veeva-Projects including Veeva CRM for iPad and interface to SAP System
> Responsibility of budget and project planning incl. the creation of project plans, timelines, work packages, working lists, decision diary, agenda, defect lists etc.
> Recording, evaluation and documentation of project requirements on site
> Coordination (projects and support) of the external service providers and the implementation of requirements / adjustments
> Preparation of training documents as well as on-site training, both Train the Trainer and Enduser Training
> Ensuring the global operation of the Veeva CRM system
> Regular Jour Fixe with key users and internal business departments worldwide for support, optimization and introduction of new features
> Develop formal specifications and work instructions
> System / Process Owner - Maintaining the global default template

Eingesetzte Qualifikationen

Salesforce, Projektleitung / Teamleitung (IT), Projektmanagement (IT), Testing (IT), Testmanagement / Testkoordination (IT), Prozess- / Workflow, Prozessoptimierung, Rollout, Schulung / Training (IT), Prozessmanagement, Business Analyse


Global Process Manager CRM & Sales (Festanstellung)
Kundenname anonymisiert, Langen
10/2013 – 6/2015 (1 Jahr, 9 Monate)
Automobilindustrie
Tätigkeitszeitraum

10/2013 – 6/2015

Tätigkeitsbeschreibung

> Support and responsibility of the process definition for the global
implementation of Salesforce.com. Create a global standard template.
> Support Salesforce.com projects as a (sub) project leader
> Record, design and definition of processes in the area of customer
relationship management and sales worldwide
> Project management tasks
> Roll-out support for SAP SD worldwide
> Preparation of training documents as well as on-site training,
> Both Train the Trainer and Enduser Training
> Continuous improvement of all CRM / Sales processes

Eingesetzte Qualifikationen

Salesforce, Projektmanagement (IT), SAP SD, Prozess- / Workflow, Prozessoptimierung, Rollout, Business Analyse


Account Manager - Key User Salesforce.com (Festanstellung)
Kundenname anonymisiert, Frankfurt
10/2010 – 10/2013 (3 Jahre, 1 Monat)
Medienbranche
Tätigkeitszeitraum

10/2010 – 10/2013

Tätigkeitsbeschreibung

> Support of the Sales Director in customer care
> Initial telephone consultation and impartation of product information
> Preparation of reports, proposals, sales presentations, and analysis
> Definition and Management of specific customer actions
> Planning, organization and coordination of meetings, events and strategic sales conferences
> Test user in the implementation Salesforce.com

Eingesetzte Qualifikationen

Salesforce, Prozess- / Workflow, Prozessoptimierung, Vertriebsmanagement


Zertifikate

Certified Salesforce Administrator (ADM 201)
September 2018

Professional Scrum Master (PSM)
Juli 2018

Certified Veeva Administrator
Juni 2016

Ausbildung

International Management
(Bachelor of Arts)
Jahr: 2012
Ort: Frankfurt

Consulting Assistant - IHK
(Ausbildung)
Jahr: 2008
Ort: Frankfurt

Bürokauffrau - IHK
(Ausbildung)
Jahr: 2007
Ort: Sulzbach Ts.

Qualifikationen

COURSES & CERTIFICATIONS
Courses
Veeva Certified Administrator
Salesforce.com Administrator ADM 201
Salesforce.com Advanced Administrator ADM 211

Certifications
Certified Salesforce Administrator
Certified Veeva Administrator
Professional Scrum Master (PSM)

System Knowledge
Salesforce.com Experienced
Veeva Experienced
SAP SD User knowledge
MDM Tool Alloy Basic Knowledge
Office 365 Experienced

Über mich

Deeply driven, globally experienced Project Manager and Consultant for Salesforce.com / Veeva with > 8 years’ experience in the Pharma, Automotive and Me-dia industries (B2B). Enthusiastic and very committed CRM expert with proven ability to ensure timely, quality and cost-effective implementation of global projects. Ability to optimize the sales force through effective process design, development and evaluating best qualified strategies. Strong integration and communication skills for all depart-ments and levels and creation of decision proposals.

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Spanisch (Muttersprache)
  • Englisch (Fließend)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
72
Alter
32
Berufserfahrung
8 Jahre und 6 Monate (seit 06/2010)
Projektleitung
5 Jahre

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