Program & Product Director | Business Transformation & Change Management Executive

freiberufler Program & Product Director | Business Transformation & Change Management Executive auf freelance.de
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24.09.2019

Kurzvorstellung

Global Product, Marketing & Program Management Executive with over 25 years of experience in the financial Industry and passion for Change Management & Customer Experience Management.

Ich biete

IT, Entwicklung
  • IT-Strategieberatung
  • Projektleitung / Teamleitung (IT)
  • PMO (IT)
  • Projektmanagement (IT)
  • Testmanagement / Testkoordination (IT)
Marketing, Vertrieb, Kommunikation
  • Marketing (allg.)
  • Produktmanagement
Technik, Ingenieurwesen
  • Application lifecycle management (ALM)

Projekt‐ & Berufserfahrung

Business Transformation Consultant
DWS, Frankfurt
3/2018 – 2/2019 (1 Jahr)
Banken
Tätigkeitszeitraum

3/2018 – 2/2019

Tätigkeitsbeschreibung

Operations & IT Workstream Lead of one of the top strategic transformation programs involving the outsourcing of major back office services and IT infrastructure simplification in a €500 million cost savings program.

Eingesetzte Qualifikationen

Projektleitung / Teamleitung (IT)


Program & Change Management Consultant
Deutsche Bank, New York City, Jersey City, Frankfurt
10/2013 – 3/2018 (4 Jahre, 6 Monate)
Banken
Tätigkeitszeitraum

10/2013 – 3/2018

Tätigkeitsbeschreibung

• In partnership with Citihub Consulting led the transformation of DeAM’s Client Services managing domain expert consultancy engagements, current state assessment & target state design, and the implementation planning for a new global reporting platform ecosystem.
• Group Technology Program Management Consultant for one of the largest global OMS/EMS and front to mid & back office business process & infrastructure change programs in the Asset and Wealth Management industry. Led critical Task Forces for trade processing, data flow & interface issue resolution in EMEA & the Americas to achieve Go Live at high satisfaction rate.

Eingesetzte Qualifikationen

Projektleitung / Teamleitung (IT)


Executive Director, End User Services Product Management (Festanstellung)
UBS AG, Stamford, CT
1/2012 – 12/2012 (1 Jahr)
Banken
Tätigkeitszeitraum

1/2012 – 12/2012

Tätigkeitsbeschreibung

• As leading product, relationship & contract manager, contributed to a shift change in the strategic relationship with a top vendor achieving a $5 million cost savings in license fees in exchange for a new strategic enterprise engagement agreement.
• Accountable for ~100k production workstations and 200+ productivity software, addressed flaws in malware & anti-virus protection and local admin rights usage meeting industry best practice, while managing $300m annual costs below forecast.

Eingesetzte Qualifikationen

Product Owner, Programm Management, Application lifecycle management (ALM)


Global Head of Business Execution (Festanstellung)
Thomson Reuters, London
3/2008 – 11/2011 (3 Jahre, 9 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

3/2008 – 11/2011

Tätigkeitsbeschreibung

• Achieved high-impact market introduction of Eikon, Thomson Reuters next generation desktop platform designed to revitalize a $4+ billion business and divisional margin from 12% to 25%.
• Developed from scratch a global change program, customer upgrade and Go-to-market strategy involving a 150 strong virtual project team, 30 consultants & delivery partners and 600 contributors in 30+ countries.
• With a budget of $100m, directed an effective marketing, customer engagement, sales & support mobilization and migration enablement designed to achieve maximum customer pull, high customer satisfaction & accelerated throughput.
• Delivered large scale, client-focused activities, such as an internal platform validation program (2,000 participants in 70 countries), a Customer Beta program (600 clients) and internal rollout of Eikon (15,000 staff in 200 offices).

Eingesetzte Qualifikationen

Testing (IT), Migration, Programm Management, Marketing (allg.)


Global Head of Strategy & Business Planning, Head of Premium Products, Global Pr (Festanstellung)
Thomson Reuters, New York, Stamford, London (UK)
12/1992 – 2/2008 (15 Jahre, 3 Monate)
Dienstleistungsbranche
Tätigkeitszeitraum

12/1992 – 2/2008

Tätigkeitsbeschreibung

Global Head of Strategy & Business Planning, London, 2007 - 2008
• Developed a 3-year divisional plan and business case for Thomson Reuters Common Platform Program approved by the Board.
• Articulated the strategic rationale, business benefits, relative prioritization and timing of development, infrastructure and decommissioning projects to optimize ROI.
• Accepted a second International Assignment to initiate the global Business Execution program for Thomson Reuters Eikon.
Head of Business Planning & Service, New York, 2005 - 2007
• Member of the Sales & Trading global senior management team directing product strategy, business planning and service for Reuters desktop products generating over $1.5b annual revenue.
• Brought initial forecasts for $200m overspend for divisional Business Planning down to target.
• Realized cost savings target of $50m from exiting low-value projects & freeing up resources for strategic growth initiatives.
Head of Premium Products, New York, 2004 - 2005
• Repatriated to lead a program to build the next generation premium desktop offer from best-of-breed content and desktop capabilities of Bridge and Reuters. Recommended an exit strategy to the Executive Committee based on my feasibility study which highlighted detrimental impact to the business/clients.
• Drove rationalization of 40+ products and developed simplification strategy for the consolidation of 60 Views & Analytics capabilities down to 8 core assets.
Global Product Business Owner, London, 2002 - 2004
• Led a team of 10 product marketing heads to drive successful proposition strategy, product roadmap, marketing and issue management for Reuters 3000 Xtra, securing 30% year-on-year growth and 50% improvement in customer satisfaction ratings.
• Initiated a ‘Gold Card’ client service program to maximize the value of Xtra (Maxtra). Personally led engagement with Barclays, Bayerische LB and Hypo & Vereinsbank. Increased customer base by over 50,000, doubled the install rate to 2,000 pm, and ensured critical enhancements were delivered in the pivotal releases v4.5 & v5.0, which enjoyed wide market acceptance.
Head of Premium Desktop Product Marketing, London, 2000 – 2002
• Major contributor to the turnaround of a struggling 3000 Xtra sales force via a global marketing, sales mobilization and service recovery campaign that exponentially grew sales by 200% within 18 months.
• Established effective global governance of core premium products, aligning the entire organization on product strategy, global sales development & marketing communications.
• Conducted Usability study with 12 focus groups and 100+ interviews highlighting product flaws & driving product roadmap.
International Marketing Services Manager, London, 1999 - 2000
• International Assignment to run global marketing communications for the Fixed Income Business Unit with $10m budget.
• Unveiled 3000 Xtra to Fixed Income customers at global launch events & international trade shows (ISMA, SIA, InfoWorld)
Director of Product Management, Stamford, 1997 - 1999
• Delivered Treasury 3000 Fixed Income Open Access capabilities (incl. API and Excel Add-in PowerPlus Pro).
• Directed global Product Support & Marketing Communications team consisting of 15 staff delivering online help, product literature and B2B marketing materials for the 3000 series.
• Produced training, communications, promotions, and client & product intelligence for Reuters fixed income products.
Manager of Capital Markets Customer Response Center, Stamford, 1995 - 1997
• Responsible for global frontline and second-level help desk of 9 staff and 20x5 coverage where I dealt with escalated customer queries and enjoyed popularity with customers due to my sense of urgency & quick turnaround.
• Designed and implemented a transparent call tracking, issue management and customer intelligence system, providing product managers & senior management with real-time portal of escalated queries and client requirements.
Fixed Income Analyst, Stamford, 1992 - 1995
• Researched German, Austrian, and Swiss markets for coverage of fixed income instruments and collected client requirements in over 50 onsite customer interviews in Germany.

Eingesetzte Qualifikationen

Service Management, IT-Strategieberatung, Schulung / Training (IT), Product Owner, Business Plan, Marketing (allg.), Produktmanagement


Ausbildung

Sport Management
(Master Degree)
Jahr: 1992
Ort: Macomb, Illinois, USA

Sportökonomie
(Bachelor)
Jahr: 1990
Ort: Bayreuth, Germany

Qualifikationen

Change Management, Program Management, Business Transformation, Customer Experience, Product Strategy, Product Management, B2B Marketing, Product Marketing, Marketing Communications, Market Research, Customer Engagement, Business Planning, Business Execution, Management Consulting, Project Management, Customer Validation, Client and Business Intelligence, Financial Information, Information Technology, Customer Service, Service Design, Sales Mobilization, International Management, Vendor Relationship Management, Enterprise End User Services, Internal Services, Cultural Diversity, Global Mobility

Persönliche Daten

Sprache
  • Englisch (Fließend)
  • Deutsch (Muttersprache)
Reisebereitschaft
Weltweit
Arbeitserlaubnis
  • Europäische Union
  • Vereinigte Staaten von Amerika
Profilaufrufe
342
Alter
54
Berufserfahrung
27 Jahre und 1 Monat (seit 09/1992)
Projektleitung
13 Jahre

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