freiberufler ServiceNow Expertin auf freelance.de

ServiceNow Expertin

offline
  • 40‐50€/Stunde
  • 81549 München
  • auf Anfrage
  • ru  |  en  |  de
  • 26.06.2019

Kurzvorstellung

9-jährige Expertise mit ServiceNow Plattform, einschließlich Implementierung von Anfang an, Anpassung von ITSM, ITOM Modulen, fortführende Verbesserung nach Agile Methode.

Ich biete

  • Agile Entwicklung
  • DevOps
  • Incident Management
  • IT Service Management (ITSM)
  • ITIL
  • JavaScript
  • JavaScript-Frameworks
  • JavaScript Object Notation (JSON)
  • Release Management
  • Service Management
  • UML
  • User Interface (UI)
  • Webservices
  • XHTML (Extensible HyperText Markup Language)

Projekt‐ & Berufserfahrung

ServiceNow Developer/ Administrator (Festanstellung)
Sky Deutschland AG, München
8/2011 – offen (11 Jahre, 2 Monate)
Medienbranche
Tätigkeitszeitraum

8/2011 – offen

Tätigkeitsbeschreibung

- Performing all aspects of Platform Administration, Architecture Design, Development and implementation of PaaS ServiceNow solutions for one of the Britain largest media companies.
- planing and guiding integrations.
- Conducted initial workshops with customers, collected and formalized requirements, prepared and delivered demo of solutions, received sign-off from stakeholders.
- System translation and local customization for the out-of-the-box system.
- Elaborated and developed ITSM/ITOM modules (Change, Incident and Problem Management etc.)
- Designed and developed Service Catalogue (Workflow, Orchestration, UI Forms) and CMS.
- Provided continuous system support, suggested and implemented performance improvements, conducted issues a=investigation and resolving, troubleshooting.
- Developed and deployed required enhancements to the Service Now Platform in accordance with highly specific business needs. Followed up with power business users aiming to verify satisfaction.
- Supported rollout and go-live of the system. Maintained production system reliability through ITSM/ITOM/ITAM process.
- Extended Service Portal functionality (Wizards, Custom charts, UI Pages, additional Plugins) by requests from power business users.
- Participated in Asset Management projects.
- Core administration: workflow design, email notifications, applications and their UI configuration, ACLs, CMS, CMDB design.
- Programmability (JavaScript): Business Rules, Client Scripts, Script Includes, etc.

Eingesetzte Qualifikationen

DevOps, Incident Management, ITIL, Service Management, Agile Entwicklung, IT Service Management (ITSM), Release Management, UML, JavaScript, JavaScript Object Notation (JSON), JavaScript-Frameworks

ServiceNow Service Catalog Administrator (Festanstellung)
JTI, Kyiv
8/2009 – 8/2011 (2 Jahre, 1 Monat)
Konsumgüterindustrie
Tätigkeitszeitraum

8/2009 – 8/2011

Tätigkeitsbeschreibung

Supporting Service Request Management application
ITIL
JavaScript+Web

Eingesetzte Qualifikationen

ITIL, Service Management, IT Service Management (ITSM), Active Directory, PowerShell, JavaScript

Zertifikate

6419: Configuring, Managing and Maintaining Windows Server 2008
September 2010
ITIL Fundamentals V.3
Juni 2010

Qualifikationen

Platforms: OS Windows family, HP Service Desk v 4.5 (ITIL), Service-now (ITIL);
Technologies: PowerShell, SQL, JavaScript, Web Services (XML, SOAP, HTML, CSS), VBScript;
Tools: MS Exchange Server, Active Directory, LDAP Querying, SharePoint administering, SPSS;
Business Domains: Accounting, Decision making, Marketing, Management, Finance;
Modeling methodologies: IDEF0, UML, CASE means;
Standards: ITIL, CoBit.

Persönliche Daten

Sprache
  • Russisch (Muttersprache)
  • Englisch (Fließend)
  • Deutsch (Gut)
Reisebereitschaft
auf Anfrage
Arbeitserlaubnis
  • Europäische Union
Home-Office
bevorzugt
Profilaufrufe
1310
Alter
37
Berufserfahrung
13 Jahre und 1 Monat (seit 08/2009)

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