ServiceNow Expertin

8/2011 – offen

- Performing all aspects of Platform Administration, Architecture Design, Development and implementation of PaaS ServiceNow solutions for one of the Britain largest media companies.
- planing and guiding integrations.
- Conducted initial workshops with customers, collected and formalized requirements, prepared and delivered demo of solutions, received sign-off from stakeholders.
- System translation and local customization for the out-of-the-box system.
- Elaborated and developed ITSM/ITOM modules (Change, Incident and Problem Management etc.)
- Designed and developed Service Catalogue (Workflow, Orchestration, UI Forms) and CMS.
- Provided continuous system support, suggested and implemented performance improvements, conducted issues a=investigation and resolving, troubleshooting.
- Developed and deployed required enhancements to the Service Now Platform in accordance with highly specific business needs. Followed up with power business users aiming to verify satisfaction.
- Supported rollout and go-live of the system. Maintained production system reliability through ITSM/ITOM/ITAM process.
- Extended Service Portal functionality (Wizards, Custom charts, UI Pages, additional Plugins) by requests from power business users.
- Participated in Asset Management projects.
- Core administration: workflow design, email notifications, applications and their UI configuration, ACLs, CMS, CMDB design.
- Programmability (JavaScript): Business Rules, Client Scripts, Script Includes, etc.

DevOps, Incident Management, ITIL, Service Management, Agile Entwicklung, IT Service Management (ITSM), Release Management, UML, JavaScript, JavaScript Object Notation (JSON), JavaScript-Frameworks

8/2009 – 8/2011

Supporting Service Request Management application
ITIL
JavaScript+Web

ITIL, Service Management, IT Service Management (ITSM), Active Directory, PowerShell, JavaScript