Business Analist in BSS/OSS systems
Customer Care & Billing systems
Customer Service Management(CSM)
Leading of mixed international teams
Development Process Management
Projekt‐ & Berufserfahrung
Vodafone GMBH, Dusseldorf
8/2011 – 3/2013Tätigkeitsbeschreibung
External Consultant in Telecommunication area. Enhancing and supporting business processes in Vodafone Production environment. Involvement in Architectural solutions, Feasibilities and Design Planning of new projects.
Performing Operational support of Production environment.
Hewlett-Packard GmbH, Dusseldorf
10/2009 – 8/2011Tätigkeitsbeschreibung
External Telecommunication Consultant. Working for Vodafone Germany (D2) customer. Estimation and solution design of new projects involving all KIAS and non KIAS modules (ARCOR systems, EPOS, IVR, IN systems, Switch, CPCOM Architecture, Vodafone Internet portals etc.). Writing project Architecture documents, Solution Concepts (IDDs) and other Design documents. Work against Vodafone Business Analysts and Marketing departments.Managing projects from the planning and design phase until production.
Amdocs Israel, Tel Aviv
4/2007 – 10/2009Tätigkeitsbeschreibung
Senior Business Analyst and Group Leader in OSS and BSS area. Implementing integration between Amdocs Ordering, Enterprise Product Catalog, Amdocs OSS systems, CRM and Billing on Amdocs product versions 7.1 /7.5. Participating and leading scoping sessions and business requirements gathering sessions on the customer site for big transformation Telecom projects (Telstra in Australia, Rogers in Canada). Performing integration with Siebel CRM and Metasolve in Telstra project.
Managing the documentation writing,
Amdocs GMBH (For Vodafone), Dusseldorf
3/2001 – 4/2007Tätigkeitsbeschreibung
Senior development Expert in Customer Care and Billing systems (BSS). Estimation and solution design of new in-house projects involving all KIAS2000 modules (CSM, MAF, MPS, AR, Billing). Work against Business Analysts and Marketing departments. Managing projects (Change Requests CRI) from the planning and design phase, during the development and testing process, until delivery to Production phase. Providing few days long workshops and development courses to the customer (VFD2).
Daily work with the customer,
Databases: Oracle, MS SQL Server, Access
Operating Systems: MS DOS, WINDOWS 2007/NT/XP, VISTA, UNIX (Tuxedo)
Business Knowledge: Project management, Production/Development Release Management, Telecommunication industry in general, Customer Care and Billing systems (BSS), Ordering Support Systems (OSS), Testing Methodologies