Certified in: ITIL 2011 Expert, SCRUM PSM, SCRUM PSPO, PRINCE2, COBIT, IT ASSET MGMT, CLOUD, ISTQB, TOGAF, ArchiMate UML Certified

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Verfügbarkeit einsehen
  Umkreis (bis 200 km)
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  70€/Stunde
  81671 München
 06.07.2018

Kurzvorstellung

24+ years experience in Software Industry working for major ERP/Tools (Backoffice) and CRM (Frontoffice) vendors, as market leaders at Oracle Deutschland GmbH. and Siebel Systems Deutschland GmbH. München, Bavaria, Germany

Auszug Referenzen (1)

"Mr. H. has lead the EDM (Extrusion Die Manager) and our Digital Archiving System excellently.

Both projects have been rounded up on time and above all on budget.

We plan to contract Mr. H. again for a new software engineering project.

finally, we were very pleased with the human and managerial touch/skills of Mr. H.



S Dveer"
ITIL Consultant in development a Problem / Incident Management system
S. Dveer, Jonat Technologies
Tätigkeitszeitraum

1/2008 – 11/2009

Tätigkeitsbeschreibung

- Design and Development of a Document Archiving System (DAS), technical drawing online administration
- Planning, Design, Development of a Service Asset and Configuration Management system, called the Extrusion Die Management system (EDM)
- Integration of a multi-media (chat / voice / camera support) Incident and Problem management system

Eingesetzte Qualifikationen

ITIL, Konfiguration, Engineering data management (EDM), Extrusion, Management (allg.)

Ich biete

IT, Entwicklung
  • Incident Management
    18 Jahre Erfahrung
  • Service Management
    17 Jahre Erfahrung
  • Oracle Siebel
    16 Jahre, 3 Monate Erfahrung
  • ITIL
    16 Jahre, 3 Monate Erfahrung
  • Oracle RIGHTNOW (Service Cloud)
  • Jira
  • UML
  • SCRUM
  • Kanban (Softwareentwicklung)

Management, Unternehmen, Strategie
  • PRINCE2

Projekt‐ & Berufserfahrung

ITIL Consultant in development a Problem / Incident Management system
Kundenname anonymisiert, Tilburg
1/2008 – 11/2009 (1 Jahr, 11 Monate)
Maschinen-, Geräte- und Komponentenbau
Tätigkeitszeitraum

1/2008 – 11/2009

Tätigkeitsbeschreibung

- Design and Development of a Document Archiving System (DAS), technical drawing online administration
- Planning, Design, Development of a Service Asset and Configuration Management system, called the Extrusion Die Management system (EDM)
- Integration of a multi-media (chat / voice / camera support) Incident and Problem management system

Eingesetzte Qualifikationen

ITIL, Konfiguration, Engineering data management (EDM), Extrusion, Management (allg.)


Incident / Problem / Helpdesk Manager
Kundenname anonymisiert, München
1/2006 – 12/2016 (11 Jahre)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

1/2006 – 12/2016

Tätigkeitsbeschreibung

Change Management / Change Evaluation / Bug development and defect incident tracking system design project

Eingesetzte Qualifikationen

Incident Management


Change Management in Global Customer Support
Kundenname anonymisiert, München
1/2004 – 12/2005 (2 Jahre)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

1/2004 – 12/2005

Tätigkeitsbeschreibung

Knowledge and Change Management information system design and development in 5 different languages (incl. localization and translation of Knowledge Documents)

Eingesetzte Qualifikationen

ITIL


Customer Support Manager, Global Incident and Helpdesk Management Systems
Kundenname anonymisiert, München
1/1999 – 3/2015 (16 Jahre, 3 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

1/1999 – 3/2015

Tätigkeitsbeschreibung

- Oracle: Employee skill tracking and career eLearning development project
- Siebel: Bug development and defect incident tracking system design project
- Siebel: Knowledge and Change Management information system design and development
- Oracle: MIS (Management Information System) for software licenses and other development asset categories
- Oracle: Asset Management and Configuration System to categorize hardware components
- MBB Medizintechnik: Asset Information Management System for tracking laser hardware repair incident history
- Papierwerke Aschaffenburg: Document Management system for Part Configuration (Bill of Materials)

Eingesetzte Qualifikationen

Business Intelligence (BI), Reporting, Oracle (allg.), SQL, Datenbankadministration, Oracle Siebel, CRM Beratung (allg.), ERP Beratung (allg.), Incident Management, ITIL, Service Management, UNIX, Windows XP, Windows 7, Betriebssysteme (allg.), Mac OS, Release Management, Projektleitung / Teamleitung (IT), IT Service Management (ITSM), SQL*Plus, 2nd & 3rd Level Support, IT-Support (allg.), Konfiguration, System Design, IT-Beratung (allg.), Change Management, E-Commerce, Informatik, Aus- / Weiterbildung


Consultant for Service Asset and Configuration Management
Kundenname anonymisiert, Belmont, California, USA
1/1989 – 9/1989 (9 Monate)
High-Tech- und Elektroindustrie
Tätigkeitszeitraum

1/1989 – 9/1989

Tätigkeitsbeschreibung

Service Asset and Configuration Management System / MIS (Management Information System) for software licenses and other development asset categories

Eingesetzte Qualifikationen

Service Management


Zertifikate

Professional Scrum Product Owner (PSPO I) Certification (scrum.org)
September 2017

International Software Testing Qualifications Board (ISTQB®) Foundation Level
September 2017

IT Asset Management Foundation Certification
Juni 2017

Oracle Sales Cloud 2017 Certified Implementation Specialist
Februar 2017

Professional Scrum Master (PSM I) Certification (scrum.org)
April 2015

PRINCE2 Practitioner Certificate in Project Management
Februar 2015

ITIL® Intermediate Certificate in Managing across the lifecycle
November 2014

TOGAF 9.1 Practitioner & TOGAF 9.1 Foundation Certificate
Mai 2014

ITIL® Intermediate certificate in IT Continual Service Improvement
Mai 2014

ITIL® Intermediate certificate in IT Service Operation
Oktober 2013

ITIL® Intermediate Certificate in Service Design
Juni 2013

ITIL® Intermediate Certificate in Service Transition
Mai 2013

ITIL® Intermediate Certificate in Service Strategy
Februar 2013

SCP © Certified Support Manager (Service Strategies, UK)
Oktober 2012

ITIL® Intermediate Certificate in Operation Service and Analysis
November 2009

ITIL® Foundation Certificate in IT Service Management
Januar 2008

Ausbildung

Wirtschaftsinformatik, Technische Informatik
(Diplom Wirtschaftsinformatiker (FH), Diplom Informatiker (FH, Technik))
Jahr: 1992
Ort: Rosenheim

Qualifikationen

======================
Certified in following areas:
======================
• ITIL® Version 2011 Certified Expert
• ITIL® 2011 Managing across the Lifecycle (MALC) Certification
• ITIL 2011 Service Strategy Certification
• ITIL 2011 Service Design Certification
• ITIL 2011 Service Transition Certification
• ITIL 2011 Service Operation Certification
• ITIL 2011 Continual Service Improvement Certification
• ITIL 2011 Operational Service and Analysis Certification
• ISO / IEC 20000 Certification (IT Service Management System)
• IT Asset Management Foundation Certification (2017)
• International Software Testing Qualifications Board (ISTQB®) Foundation Level (2017)
• TOGAF 9.1 Found. & Practitioner Certification (The Open Group Architecture Framework)
• Archimate 2.1 Professional Certification (UML )
• SCP © Certified Support Manager
• COBIT 5 Implementation Certification (Governance and Management of Enterprise IT)
• Cloud Computing Foundation Certification (EXIN.nl)
• PRINCE 2 Foundation and Practitioner Project Management Certification (AXELOS)
• Professional Scrum Master (PSM I) Certification (scrum.org)
• Professional Scrum Product Owner (PSPO I) Certification (scrum.org)
• Oracle Sales Cloud 2017 Certified Implementation Specialist

========================================================
Oracle Cloud / Oracle ERP / Siebel CRM trainings and work experience:
========================================================
- Oracle Sales Cloud 2017: Administration & Implementation
- Oracle (RightNow) Service Cloud: Implementation & Administration
- Siebel Sales, Service (Call Center), Marketing, Enterprise
- Siebel Horizontal and Industry applications from version 4 to v8
- Siebel Pharma & LifeSciences, Financials Services & Insurance, Siebel Telecommunications &
Energy, Siebel Datawarehousing & Analytics Reporting
- Siebel Integration Technologies, EAI, UCM, EIM, Application Integration Architecture (AIA)
- ebilling, eDocs, eCommunications, eCommerce

Oracle Trainings and work experience:
- Oracle Commerce: Managing Your Site Using Business Tools Rel.11
- Oracle Financials modules (General Ledger, Payables, Receivables, Fixed Assets, Order Entry,
Inventory, Purchasing)
- HRMS back office modules (Human Resources, Payroll)
- Oracle Front Office(Sales & Marketing, Sales Compensation)
- Oracle Tools (Forms, Reports) and RDBMS, OLAP technologies

=====================
Other trainings and skills:
=====================
• Databases: Oracle RDBMS, Microsoft SQL Server, Oracle Data Warehousing , Siebel Analytics Reporting
• Operating Systems: Unix, VMS, Windows-10/8/7/XP/NT, Citrix, Sun Solaris
• Languages: JQL (Jira Query Language), UML (Unified Modeling Language), HTML, PL/SQL, SQL-Plus, Pascal

Über mich

• Blockchain Technology Foundations, 2017
• IoT (Internet-of-Things) Foundations
• Oracle Sales Cloud: Import and Export, 2017
• Oracle Sales Cloud: Implementation, 2017
• Oracle Service Cloud: Administration, 2017
• Trello, JIRA Software / JIRA Service Desk / Confluence by Atlassian, Kanban
• Oracle Commerce: ATG Managing Your Site Using Business Tools Rel. 11
• Oracle Commerce: Configuring & Deploying Oracle ATG Web Commerce Site Rel.10.2
• Oracle Commerce: Administering Your Content Environment Rel. 11.1
• inQuira / Oracle Knowledge Management & Analytics
• BCS Business Analyst / Requirements Engineering
• Agile, SCRUM Project Management
• TMMp MBA Masterclass series “Strategic Review & Business Planning”, “Marketing”, ”Finance”
• CISSP (Certified Information Systems Security Professional)
• Oracle Database 11g: Data Warehousing Fundamentals
• ArchiMate 2.x (The Open Group Architecture Framework – Universal Modeling Language, UML)
• Oracle Financials modules (General Ledger, Payables, Receivables, Fixed Assets, Order Entry, Inventory, Purchasing)
• HRMS back office modules (Human Resources, Payroll)
• Oracle Front Office(Sales & Marketing, Sales Compensation)
• Oracle Tools (Forms, Reports) and RDBMS, OLAP technologies

Persönliche Daten

Sprache
  • Deutsch (Muttersprache)
  • Englisch (Fließend)
  • Französisch (Grundkenntnisse)
  • Ungarisch (Fließend)
Reisebereitschaft
Umkreis (bis 200 km)
Arbeitserlaubnis
  • Europäische Union
  • Schweiz
  • Vereinigte Staaten von Amerika
Profilaufrufe
340
Alter
52
Berufserfahrung
26 Jahre und 2 Monate (seit 05/1992)
Projektleitung
2 Jahre

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