Archiviertes Projekt - Interim Head of Shared Service Center (ag) - Osteuropa

Diese freiberufliche Anfrage richtet sich an erfahrene Interim Manager, die bereits Erfahrung im Aufbau und der Führung von Shared Service Centern gesammelt haben - idealerweise in der Automobilindustrie.

Projektstart: Juni 2024
Projektdauer: mindestens 6 Monate
Einsatzort: Serbien/Deutschland

Tasks in general:
- Create and then lead a Global Business Services organization, pulling into a single service organization operational processes from within the existing Management functions
- Establish a sound strategy to deliver high quality business services at market competitive cost and performance levels.
- Drive the delivery of higher quality service levels supported by a culture of continuous improvement.
- Reduce overall cost of service and improve service capabilities, leveraging company scale, fit for purpose business processes, quality management processes (such as LEAN), standard IT solutions and a rigorous management system.
- Establish the operating model of the GBS, including putting in place the organization, processes, systems, and talent model required to support the GBS concept.

Tasks:
- Prepare a short-, mid-, and long-term roadmap and business case for a GBS in the company
- Identify lead processes within the target functions that will ‘’validate the concept” and deliver quick (service level and/or cost) benefits
- Prepare a project plan for these lead processes including case for change, change management, communication, staffing, investments, timeline etc.
- Hire, coach and develop appropriate team to execute on GBS strategy
- Launch the GBS organization within the company and drive to success
- Establish the base platform for the GBS to succeed and gradually expand scope to deliver on its charter as the GBS concept matures
- Drive the global change program to develop a high performing team and transform the culture to be focused on quality and continuous improvement
- Be accountable for a high performing relationship with supplier(s) and evolving the relationship to a strategic partnership

Expertise/Qualifications:
- University Degree – Masters Preferred
- 10+ years working experience, ideally with prior experience of working in a shared services environment
- Transformational skills including demonstrated ability to improve processes and change ways of working, attitudes and behaviors
- Strong networking and influencing skills, both at a senior executive and operational level
- A proven leader with advanced people management and development skills
- Familiar and comfortable working in large, international, matrixed environment
- Prior experience setting up a new organization (including strategy, team, budget etc.)
- Communication at Board / Executive Committee level
-Knowledge/experience of shared services extremely beneficial