Archiviertes Projekt - Junior Business Analyst (w/m/d)

For our client, a company from the automotive industry, we are looking for a Business Analyst to support the project.

Aufgaben


• Ticket Management:
• Utilize Jira and ServiceNow to efficiently manage incoming support requests.
• Create, prioritize, assign, and monitor tickets for timely resolution and exceptional customer service delivery.
• Participate in testing and quality assurance procedures to uphold deliverables adherence to specifications.


• Business Requirement Gathering:
• Collaborate across teams to develop and implement solutions aligned with business needs.
• Elicit and document detailed business requirements for system enhancements, process improvements, and new features, presenting findings effectively.
• Create detailed reports, presentations, and documentation to communicate findings and recommendations.


• Solution Design:
• Work closely with external partners to translate business requirements into actionable solutions.
• Engage in solution design sessions, ensuring considerations for scalability, usability, and integration.


Qualifikationen


• In-depth knowledge of working with Jira and ServiceNow
• Knowledge of creating, prioritizing, assigning and monitoring tickets for timely resolution
• Experience in gathering and documenting detailed business requirements for system enhancements, process improvements and new features
• Experience in creating detailed reports, presentations and documentation to communicate findings and recommendations