Windows Team Leader (w/m)

September 2018

März 2019

D-Großraum München

nicht angegeben



Derzeit sucht unser Team für einen Kunden:

Windows Team Leader (w/m)

The current team provides a broad range of services from international locations operating over 8000 Windows servers and almost 1,000 ESX servers with more than 100,000 tickets hitting our queues every year

Main Duties & Responsibilities:
-Leading a regional and/or international team of Windows experts supporting our customer while acting as role model in professionalism, integrity and teamplay.
-Develop and implement processes and procedures and deliver quality services within specified Service Level Agreements (SLAs) and contractual obligations
-Ensure that all Service Management processes are followed and all incident and requests are addressed within the required time to adhere to published SLAs
-Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
-Propose process and technical improvements to management
-Evaluate emerging technologies to ensure technical solutions are compatible with the Company's business needs and strategic objectives
-Provide technical expertise, guidance and strategic recommendations on Windows and ESXi Servers
-Any other duties commensurate with the level of responsibility of this post and as advised by Management

Key Skills:
-Displays good verbal and written language skills in both German and English
-Experience managing and leading multilingual teams
-ITIL Process knowledge
-Good knowledge of Windows Server Operating Systems and VMware ESX Servers
-Good knowledge of Systems Hardware
-Good knowledge of Enterprise Level Systems infrastructure
-Knowledge of Datacenter Operations, network technologies and industry standards and audit requirements.
-Nice to have: Knowledge in SCOM or SCCM, Symantec Antivirus, HyperV or Citrix

-Preferably ITIL certification

Work Experience:
-Minimum 3 years’ experience in a Windows Team Lead role or similar
-Minimum 5 years’ experience as System Administrator in Windows Server operations & implementations

Einsatzort: München
Projektstart: asap
Projektdauer: 6 Monate mit Option auf Verlängerung

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