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Archiviertes Projekt - Customer Service Specialist

September 2018

März 2019

CH-Fribourg

nicht angegeben

30.08.2018

120295_1535634672

Projektbeschreibung

For our life-science client based in Fribourg, Switzerland, we are looking for a:

CUSTOMER SERVICE SPECIALIST

Mains tasks:

* Order handling for assigned countries from receipt of order till final invoicing

* Preparation and issue of offers and quotations for assigned countries

* Handling of Letters of Credits and Documentary collections

* Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders

* Consignment handling

* Vacation relief for other countries

* GL 1st level support for all questions related to LC, Tenders, Embargo

* Receipt of customer orders, review of all terms and conditions, including price and order entry

* Ensure close follow-up on orders until delivery.

* Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.

* Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions

* Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer

* Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable)

* Customer complaint handling

* Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts)

* Coordinate product and price set-up / updates.



Education (minimum/desirable):

Minimum: Commercial apprenticeship or business school with further education in project management and / or export specialization

Preferred: Bachelor degree in Business administration with Export specialization


Experience:

Minimum: 5 years in International Customer Service/order processing/trading operations with increasing levels of responsibility. Profound experience and expertise in LC and Tender order flows.



Languages:

Fluent in writing and speaking in English

French and / or German is a plus

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