Service and Solution Manager - Planisware/MS Dynamics/English/German/IT
Project / Role:
For one of our client we are looking for a Service and Solution Manager - Medical and Business Development IT Solutions with 10-15 years' experience in a global organization. Knowledge of Planisware and MS Dynamics is a plus. The role is contract position for 9 months (with strong possibility of extension) close to Lucerne, Switzerland.
- Lead the Change Management Team for assigned solution
- Responsible that the solution capabilities are aligned with the business expectation
- Define the Release Strategy for the specific solution(s) taking into consideration business as well as technical need
- Monitor and continuous improvement of defined support process through KPIs and SLAs incl. communication to relevant stakeholder
- Responsible that the solution capabilities are aligned with the business expectations
- Develop and manage business/technical critical know-how within area of expertise
- Accountable for the overall spend to enhance and operate the specific solution
- Coordinate the deployment of changes and releases to the productive environment
- Close coordination with other IT departments to align Solution evolution with Business Roadmap
- Develop your understanding of the relevant business area incl. business processes, technical and other solution related skills
Skills / Requirements:
- Experiences in managing solutions in a regulated environment and with Computer System Validation are beneficial
- Experience in stakeholder management and interaction with Senior Business Representatives
- Experience in vendor management
- Experience as system owner
- Customer quality, cost and delivery focused
- Around 10-15 years of professional IT experience in a major, global organization
- Bachelor Degree in Computer Science, engineering or equivalent
- English: Advanced
- German: Advanced
Reference No.: 917682SGR
Role: Service and Solution Manager - Medical and Business Development IT Solutions
Location: Central Switzerland
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV.
Contact us for further information regarding our company, our positions or our attractive payroll-only-program.
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