SAP GRC / UAM Berater

Oktober 2019

Dezember 2019

D-Düsseldorf

auf Anfrage

20.09.2019

124798_1568962942

Projektbeschreibung

For our energy client in Düsseldorf we are looking for a SAP consultant Governance of Role development and User access management - SAP systems (all genders are welcome)

Start: 01.10.2019
End: 31.12.19 (extension possible till mid 2020)
Location: Düsseldorf
Language: English and German
Volume: 40hrs

Project description: Improvement of Role compliance and maintenance (RCM) and User Access Management (UAM) governance.

Tasks:
Two topics within the Access control area: RCM and UAM. The area consists of predominantly SAP based solutions (SAP ISU, SAP CRM, SAP ERP, SAP BW onHANA, etc… ), following the ITIL V3 (V4) framework. The specific tasks are:
a) RCM - Role compliance and maintenance
o Review and redesign the Change management process in RCM area - map the process, identify gaps, implement improvement. Aims:
- Create transparency by evaluating requirements
- Establish clear communication channels (Users, IT, suppliers)
- Definition and setup of transparent and reliable reporting (e.g. KPIs)
- Steer stable and transparent effort and cost management - efficient use of Solution Manager
- Manage all suppliers for improved cooperation and coordination
o Review and redesign the Incident and Problem management process in RCM area - map the process, identify gaps, implement improvement.
Aims:
-Definition and setup of transparent and reliable reporting (e.g. KPIs)
-Definition of SLAs towards end users and SLAs with suppliers (underpinning contracts)
-Manage all suppliers for improved cooperation and coordination
b) UAM - user access management
Review and optimization of the Incident and Problem management process in UAM area - map the process, identify gaps, implement improvement.
Aims:
- Define and set up clear categorization of tickets (Service requests vs Incidents)
- Analysis of 2nd and 3rd level incidents in case of escalation - identification of patterns and
definition of efficient reaction "modus operandi".
- Analysis of the cooperation with suppliers and steer improvement of collaboration
- Definition and setup of transparent and reliable reporting (e.g. KPIs)

Review and optimization of the Requirement management process in UAM area - map the
process, identify gaps, implement improvement.

Aims:
- Define and set up clear categorization of tickets (Service requests vs Incidents
- Review and redesign of Service Request process and processing of these in respect to use of GRC system for AC (Roles, efforts..)
- Define and manage clear differentiation between Service Requests, CRs and Project requests
- Analysis of requirements in case of escalation - identification of patterns, review of controlling
model
- Definition and setup of transparent and reliable reporting (e.g. KPIs)

Skills:
- strong knowledge as SAP Consultant in SAP UAM & SAP RCM
- SAP IS-U, SAP CRM, SAP ERP
- SAP BW on Hana
- Expereince with ITIL
- Good knowledge in setting SLAs
- Experience in 2nd / 3rd level incident support
- Experience in Incident and Problem Management

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