IT Service Owner for Channels Content Solutions (m/f)

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Februar 2021

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We are supporting our client, a bank in Zurich, by finding a IT Service Owner for Channels Content Solutions. The role for this position will include the end-to-end responsibility for the IT service for automated content distribution according to specific interfaces and underlying rule engine(s). The resource is responsible for the day-to-day operations and will support project streams which are part of a strategic and multi-year digitization program. We offer a highly interesting environment in a motivated team with a “change” spirit.


• Service planning (lifecycle, service enhancements and continuous improvements)

• Stakeholder management and service coordination with affected partners from Business Product Management, Business Operations and various IT units

• Incident- and defect management (analysis, proactive tracking and escalation management)

• Analysis of Change Requests, release planning

• Subject matter expert of end-to-end processes, logical and physical architecture

• Service management (SLA/OLA control)

• Service monitoring, availability control, handling of incidents and problem tickets (evaluation, coordination, reporting)

• Maintenance support in terms of lifecycle changes, application documentation, regular controls, statistics, etc.

• Support of test preparation and execution, release support

• Analysis for incidents and defects, tracking and coordination with internal and external providers


• University degree in computer science or similar

• Proven experience within financial industry – solid knowledge of underlying banking processes and data regulatory requirements

• Proven experience with enterprise content management solutions for multiple e-channels and its challenges especially regarding content distribution

• Proven expert knowledge within the technical integration of content distribution (and underlying campaign management) for various target client groups

• Profound skills within software development

• Experience using XML, JSON and/or HTML(5)

• Experience in web services (REST API)

• Know how in banking operations and incident management as an additional asset

• Good skills within application and vendor management

• Fluent German and English skills

• Plus: knowledge in containerized solutions (Kubernetes, Docker et al)

• Plus: experience in server system engineering and configuration

• Plus: Agile project management – SAFe (scaled agile)

Soft Skills

• Strong coordination and presentation capabilities

• Proactive, autonomous, persistent

• Highly structured, able to find technical solution approaches, define options and underlying evaluation


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Management, Unternehmen, Strategie:
Marketing, Vertrieb, Kommunikation:
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