Dieses Projekt wurde vom Anbieter geschlossen. Es sind keine Bewerbungen mehr möglich.

Archiviertes Projekt - IT Infrastructure Service Manager (m/w/d)

Firmenname für PREMIUM-Mitglieder sichtbar

  • Juli 2021
  • Juni 2024
  • D-Großraum Stuttgart
  • auf Anfrage
  • Remote
  • 17.06.2021


For our customer we are looking for candidates (m/f/d) with the following skills.

Language: Only English
Remote: Onsite / tbd at the moment 100% remote
Klassisches Servicemanagement (On - und Offshore)

People skills:
• Service Management
• Stakeholder management
• People management

Soft skills:
• Create deep client impact
• Execution excellence

Technical skills (Required – Must to have):
• Bachelor’s degree. IT Service Management certification preferred.
• Experience and Knowledge required
• IT Infrastructure Service Management experience and associated service models
• Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects.
• Practitioner level understanding of ITIL and working knowledge of service management platforms.
• Experience working with and influencing various levels of management, building relationships and influence across teams.
• Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes
• Demonstrate a resilient approach to working, asking tough questions to identify root cause.
• Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
• Working knowledge of EUC operations including Remote support and Deskside support
• Experience in Stakeholder management and Conflict resolution
• Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.

Technical skills (Required - Nice to have):
• Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.)
• Knowledge of agile methodologies
• Ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication


Als registriertes Mitglied von freelance.de können Sie sich direkt auf dieses Projekt bewerben.

Sie suchen Freelancer?

Schreiben Sie Ihr Projekt aus und erhalten Sie noch heute passende Angebote.

Jetzt Projekt erstellen