Experienced professional in financial services, loyalty, CRM, strategic partnerships & aviation
- Verfügbarkeit einsehen
- 5 Referenzen
- auf Anfrage
- 12043 Berlin
- Weltweit
- de | en | es | pt | fr
- 24.02.2026
- Contract ready
Kurzvorstellung
Auszug Referenzen (5)
"I had the pleasure to work close with S. in different implementation projects, while she was the lead in Loyalty topics at our company."
4/2016 – 5/2017
Tätigkeitsbeschreibung
Responsible for the airline’s overall loyalty accrual and redemption budget
Definition of the airline’s accrual and redemption proposition, as well as frequent flyer status benefits
In charge of direct marketing activities via the frequent flyer member base, including planning, definition and execution of promotions
In charge of 20+ frequent flyer airline partnerships
airberlin representative in oneworld frequent flyer delivery group
Prozessoptimierung, Partner Relationship Management, Projektleitung / Teamleitung, Qualitätsmanagement (allg.), Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Customer Relationship Management)
"I had the pleasure to work close with S. in different projects, while she was responsible of the Airline Partnerships unit."
6/2014 – 3/2016
Tätigkeitsbeschreibung
In charge of 20+ frequent flyer airline partnerships - contract and price negotiation, internal and external partnership implementation, partner management, budget responsibility of over 14m EUR
Set-up of loyalty promotions to foster incremental revenue
airberlin representative in strategic oneworld airline alliance loyalty group Key point of contact for Etihad Airways Partner frequent flyer relationships Member of airberlin PSS Sabre (airline reservation system) migration loyalty domain
Prozessoptimierung, Partner Relationship Management, Projektmanagement, Qualitätsmanagement (allg.), Vertragsmanagement, CRM (Customer Relationship Management)
"S. was the "go to" person for many topics while working at topbonus. She had a clear understanding of both airline and FFP requirements."
1/2013 – 5/2014
Tätigkeitsbeschreibung
Single point of contact between frequent flyer program and airline
Budget responsibility, reporting and controlling
Set-up of processes between airline and frequent flyer program post frequent flyer program carve-out
Planning and implementation of activities and promotions to achieve revenue and business targets
Organisation and implementation of inter-divisional projects, e.g. introduction of new redemption options
Airline Partner related matters contact person for frequent flyer service center
Prozessoptimierung, Partner Relationship Management, Projektmanagement, Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Customer Relationship Management)
"S. began a very successful path at airberlin in this position."
7/2012 – 12/2012
Tätigkeitsbeschreibung
Responsible for existing frequent flyer airline partnerships - partner management, billing and settlement
Quality monitoring and optimization of existing processes
Assistance in oneworld alliance related matters
Implementation of airline partner award online booking project
Inter-divisional coordination of in-house airline partner processes
Projektmanagement (IT), Prozessoptimierung, Partner Relationship Management, Vertragsmanagement
"I met S. while working together at star Alliance. She was a strong results driven and friendly professional."
5/2009 – 5/2012
Tätigkeitsbeschreibung
Single point of contact for airlines’ key account managers working with Star Alliance’s international airline alliance convention program
Coordination and monitoring of global request for proposals
Coordination and negotiation of relationship with IT vendor
Organisation of trade show representation and trainings for airline key account managers
Design and implementation for the very first online alliance conventions sales platform
Testen, Partner Relationship Management, Schulung / Coaching (allg.)
Geschäftsdaten
Qualifikationen
Projekt‐ & Berufserfahrung
4/2024 – 7/2025
Tätigkeitsbeschreibung
Acting as project lead and product owner for the B2B CRM system development and implementation.
Steering of implementation partner, business experts and relevant stakeholder through an agile and cross-functional project.
Define scope including business requirements, timelines, milestones and resources
Engage and manage expectations of all stakeholders incl. top management, IT & business owners
Lead cross-functional team incl. internal business owners and external implementation partner
Detailed analysis of business needs, map processes and identify gaps for customizations
Identify risks and implement mitigation strategies
Oversee data cleansing, migration and integration with MS Dynamics
Develop training plans for key users to ensure a smooth adoption of the system
Ensure the quality meets standards via thorough UAT testing and proper documentation
Microsoft Dynamics Crm, Projektleiter CRM, Projektmanagement (IT), Usability Testing
7/2022 – 12/2023
Tätigkeitsbeschreibung
Leading the work stream for onboarding and customer identification (KCY) processes within the ADAC Co-brand Credit Card Product migration project
Definition of card application process concept via different channels
Business requirements definition for technical implementation
Conceptual UX design with front-end provider for onboarding flows
Alignment of business requirements with IT-architects for API design
Implementing different KYC options in alignment with respective identity team
Projektmanagement (IT), Prozessoptimierung, Product Owner
8/2021 – 6/2022
Tätigkeitsbeschreibung
Review of request for proposal (RFP) documents from large cooperations seeking new issuers of co-brand credit card portfolios
Supporting the answering and preparation of RFP sections related to governance, product proposition and business case
Supporting the creation of final pitch presentation preparation
Project preparation and structuring for expected future RFPs
Kooperationen, Produktmanagement, Projektmanagement
6/2020 – 8/2021
Tätigkeitsbeschreibung
Coordination and steering of feasibility studies and partner implementation projects Development of cooperation possibilities including business cases and road maps
RFP handling including pitch development and pitch presentation
Contract negotiation with potential new cooperation partners
Definition of implementation requirements and creation of workstreams to onboard new partners Representation of Landesbank Berlin at trade fairs and conventions
Akquise / Kontakt, Kooperationen, Projektmanagement, Projektmanagement - Vertragsmanagement
5/2019 – 5/2020
Tätigkeitsbeschreibung
Portfolio and partner management for one of Germany’s largest co-branded credit card portfolios Development of measures to increase profitability, e.g. change in fee structure, contract amendments Budget planning and controlling
Creation of presentations for and preparation of steering committee meetings
Budgetierung, Controlling, Kooperationen, Management (allg.), Strategisches Marketing, Strategisches Management
6/2018 – 4/2019
Tätigkeitsbeschreibung
As project manager responsible for the strategy and business development of a loyalty product for German credit card holders
Acquisition, contract negotiation and implementation of new merchant cooperations Responsible for the IT vendor relation including manpower planning and budgeting
Coordination of platform PSD2 readiness with IT vendor
Conceptual design and implementation of campaigns to boost user engagement & incremental revenue
Introduction of Scrum for platform development and acting as Scrum Product Owner
Direkt Marketing, Email Marketing, Kooperationen, Management (allg.), Projektmanagement, Scrum
4/2016 – 5/2017
Tätigkeitsbeschreibung
Responsible for the airline’s overall loyalty accrual and redemption budget
Definition of the airline’s accrual and redemption proposition, as well as frequent flyer status benefits
In charge of direct marketing activities via the frequent flyer member base, including planning, definition and execution of promotions
In charge of 20+ frequent flyer airline partnerships
airberlin representative in oneworld frequent flyer delivery group
Prozessoptimierung, Partner Relationship Management, Projektleitung / Teamleitung, Qualitätsmanagement (allg.), Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Customer Relationship Management)
6/2014 – 3/2016
Tätigkeitsbeschreibung
In charge of 20+ frequent flyer airline partnerships - contract and price negotiation, internal and external partnership implementation, partner management, budget responsibility of over 14m EUR
Set-up of loyalty promotions to foster incremental revenue
airberlin representative in strategic oneworld airline alliance loyalty group Key point of contact for Etihad Airways Partner frequent flyer relationships Member of airberlin PSS Sabre (airline reservation system) migration loyalty domain
Prozessoptimierung, Partner Relationship Management, Projektmanagement, Qualitätsmanagement (allg.), Vertragsmanagement, CRM (Customer Relationship Management)
1/2013 – 5/2014
Tätigkeitsbeschreibung
Single point of contact between frequent flyer program and airline
Budget responsibility, reporting and controlling
Set-up of processes between airline and frequent flyer program post frequent flyer program carve-out
Planning and implementation of activities and promotions to achieve revenue and business targets
Organisation and implementation of inter-divisional projects, e.g. introduction of new redemption options
Airline Partner related matters contact person for frequent flyer service center
Prozessoptimierung, Partner Relationship Management, Projektmanagement, Vertragsmanagement, Geschäftsfeldstrategie, Direkt Marketing, CRM (Customer Relationship Management)
7/2012 – 12/2012
Tätigkeitsbeschreibung
Responsible for existing frequent flyer airline partnerships - partner management, billing and settlement
Quality monitoring and optimization of existing processes
Assistance in oneworld alliance related matters
Implementation of airline partner award online booking project
Inter-divisional coordination of in-house airline partner processes
Projektmanagement (IT), Prozessoptimierung, Partner Relationship Management, Vertragsmanagement
5/2009 – 5/2012
Tätigkeitsbeschreibung
Single point of contact for airlines’ key account managers working with Star Alliance’s international airline alliance convention program
Coordination and monitoring of global request for proposals
Coordination and negotiation of relationship with IT vendor
Organisation of trade show representation and trainings for airline key account managers
Design and implementation for the very first online alliance conventions sales platform
Testen, Partner Relationship Management, Schulung / Coaching (allg.)
Zertifikate
Hilker Consulting
Ausbildung
Brighton
Über mich
Multilingual professional with negotiation, presentation, diplomatic, analytical and strategic skills, highly experienced in working on cross-functional projects, as a member of multi-cultural teams and within challenging and complex business environments.
Weitere Kenntnisse
Credit Cards Products
Payment
CRM & Loyalty
Direct Marketing Strategy
Alliances & Strategic Partnerships
Contract negotiations
IT Projects
GDS and Passenger service systems / Amadeus Altea suite, Sabre CRM and Loyalty systems / Unisys, Comarch
Project Management tools / Jira, Confluence
IATA / Award settlement standards (e.g. Source Code 90, Proration, etc.)
Microsoft Office / Word, Power Point, Excel
Multilingual
Persönliche Daten
- Deutsch (Muttersprache)
- Englisch (Fließend)
- Spanisch (Fließend)
- Portugiesisch (Fließend)
- Französisch (Grundkenntnisse)
- Europäische Union
Kontaktdaten
Nur registrierte PREMIUM-Mitglieder von freelance.de können Kontaktdaten einsehen.
Jetzt Mitglied werden