Microsoft Exchange Architect | Microsoft 365, Entra ID, Power Platform | AI & Automation

7/2023 – 4/2024

• Enhanced Exchange security by integrating Microsoft Defender and implementing anti-spam, malware defenses, and robust DLP policies.
• Managed Exchange migrations and upgrades, ensuring data integrity and minimal downtime.
• Automated Exchange Server maintenance, applying security and cumulative updates with PowerShell.
• Troubleshot SharePoint and Microsoft Teams integration issues related to Exchange.
• Served as technical lead for Exchange in client and Service Delivery Manager consultation meetings.
• Configured, upgraded, and maintained Email Security Appliances (SEPPmail, Proofpoint) to reduce advanced email threats through proactive detection and security audits.
• Served Clients: Axpo Holding, EKZ Elektrizitätswerke des Kantons Zürich and others.

IT-Berater, IT-Infrastrukturspezialist, IT-Spezialist, Microsoft Power Automate, IT-Mitarbeiter, IT Sicherheit (allg.), Active Directory, Microsoft Exchange, Microsoft Lync Server, Microsoft System Center (allg.), Microsoft System Center Operations Manager (SCOM), Server Administration, System Center Configuration Manager, Microsoft Windows Mobile, Windows 10, Windows Server 2012, Windows Server 2016, Scripting, Windows-Systemadministrator, Microsoft Azure, Microsoft Office 365, Windows Powershell

8/2022 – 4/2023

• Plan, design, implement and support Enterprise level Exchange 2010/2013/2016/Exchange Online (co-existence) In addition, Exchange online features, ex. Data Loss Prevention, Exchange Rights management, mobile device management, TEAMs, archiving, eDiscovery hold.
• Accountable for the quality of technical support rendered by Microsoft 365 cloud support engineers to clients.
• Act as a primary escalation point for operational and technical issues in the team.
• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management.
• Manage critical issues by setting customer expectations, devising, and implementing action plans and professionally communicating with all parties involved.
• Meet with support engineers twice a week, and review what works well and what needs improvement.
• Monitors specific key performance indexes (KPIs) to ensure the proper delivery of the business.
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing support requests and reporting details that can help with the analysis of case trends.
• Plan, create content and deliver technical training for support engineers.

Microsoft Office 365, Microsoft Exchange, Server Administration

8/2020 – 5/2021

• Function as a primary technical contact for Microsoft.
• Plan, manage and troubleshoot User data migration, Mailbox Migration, and Identity synchronization & management (using Azure Active Directory Connect, Azure Active Directory, and Active Directory Federation Services).
• Troubleshoot and resolve issues with Exchange Online, Security and Compliance, Azure Identity, Outlook, Office 365 admin center, Cloud App Security and so many more.
• Provide amazing customer support irrespective of the low severity of the case as well as going beyond in satisfying Windows or MAC clients.
• Deep research into customers’ technical issues as well as advisory queries and proffer resolutions.
• Document every step and troubleshooting taken to resolve the customer’s issue through the internal CRM tool.
• Indulge the use of several internal troubleshooting tools effectively in getting insights into every issue.
• Understand and use PowerShell in troubleshooting and resolving issues that could not be done on the GUI.
• Deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management (Exchange).
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Collaborate with various teams, cross-products, and platforms across global locations.
• Provide empathy-based communication with the customer to resolve complex technical issues.
• Manages critical issues by setting customer expectations, devising, and implementing action plans and professionally communicating with all parties involved.
• Successfully provided (Enterprise) Tier II level support to various Organizations in Europe, the Middle East, North America, and Africa.
• Responsible for reproducing/confirming product defects and reporting such defects to Product Management for future consideration.

IT-Berater, IT-Infrastrukturspezialist, IT-Sicherheitsberater, 2nd & 3rd Level Support, Microsoft Exchange, Microsoft Office 365, Server Administration

1/2019 – 4/2020

• Being Part of Project Management for planning, validating feasibility, communicating / presenting to stakeholders, executing, and troubleshooting Exchange Migration
• Performing mailbox migrations from On-Premises Exchange, Webmail to Exchange Online
• Administration, support, and configuration of O365, Exchange
• Troubleshoot issues with Microsoft 365 Teams
• Troubleshoot Exchange related issues when alerted by monitoring software (SCOM)
• Querying Exchange environment using the Office 365 PowerShell Module
• Reviewing, testing, and making recommendations for standard email practices such as SPF, DKIM, DMARC, and ARC (Authentication Received Chain)
• Supporting anti-spam filtering, review, email tracking, and transport rules
• Monthly audits on the AAD environment to reconcile users.
• Consult and support MDM Administrator regarding Active Sync and Autopilot deployment on mobile devices.

Microsoft Azure, Microsoft Exchange, Microsoft Office 365, Microsoft SharePoint Server

5/2018 – 12/2018

• Migration of 5000 IOS Devices from Blackberry UEM to Microsoft Intune
• Setup, Maintaining, Troubleshooting of the Intune Backend
• App deployment and packaging, Policies, Task Sequences, Company portal
• Autopilot, Configuration profile, Compliance baseline, Custom compliance, Conditional access
• Security Assets: Encryption, Defender, ASR, AIP, DLP
• General monitoring of site health via SSRS (SQL Server Reporting Services) and log files
• Security & Compliance - Microsoft Defender ATP, Intune
• Update Rings
• Reporting

Android, iOS, Microsoft Azure, Microsoft Exchange, Microsoft SQL Server Reporting Services (SSRS), Microsoft Windows Mobile, System Center Configuration Manager, Systemadministrator

1/2017 – 3/2018

• Assessing the stability, security, and scalability of installed Windows systems
• Administration AD, ADFS, IIS, RDS, DNS, DHCP, and WINS
• Print Server Management, Terminal Services, NIC
• Troubleshooting BSOD issues and analyzing Memory Dumb
• Automation & Patching using BMC TrueSight Server Automation
• Performed detailed analysis of multiple systems to ensure compliance with ISO and SAS standards.
• Responsible for supporting servers running Microsoft Windows Server 2008, 2012, 2016, and 2019 within a VMWare/ESXi infrastructure and Azure cloud environments.
• Experience working with large-scale networks (4500 plus servers)
• Managing implementation and enhancement of new or existing products supporting organization and business line objectives
• Evaluating and escalating events and incidents to the T2 Windows Platform teams based on established escalation procedures.
• Providing real-time monitoring and timely response to alerts and anomalies generated by system tools.
• Patching/maintenance activities utilizing technologies (VMWare/ESXi, vSphere, SRM, WSUS, Azure, etc.)
• Automating and improving processes to deliver stable systems.
• Identifying and developing new security detection use cases, playbooks, and alerts for use within the SIEM (Security information and event management)

2nd & 3rd Level Support, Incident-Management, IT Sicherheit (allg.), Microsoft Exchange, Microsoft Office 365, Microsoft Windows (allg.), System Center Configuration Manager, Windows 10, Windows 7

2/2015 – 9/2016

• Junior Server Administration
• Storage Administration/Backup
• Securing Data Backups and Restoration of Archived Data
• Active Directory GPO-Management / OU-Structuring
• Planning and Extending of Active Directory Structures
• Documentation / Help the Helpdesk / Tutorial Creation
• Windows Troubleshooting
• Onsite Technician for Datacenter
• Server Maintenance and Repair

Network Architect, Serveradministrator, 2nd & 3rd Level Support, Active Directory, IT-Berater, It-Beratung, Microsoft Azure, Microsoft Exchange, Spezialist Technischer Support, Support-Techniker, Windows Powershell