Account Management

1/2026 – offen

Strategic Key Accounts across SMB & Enterprise | Full customer lifecycle ownership | Executive stakeholder management | €1.87M ARR portfolio | €10K monthly expansion target
- Own strategic customer relationships across retention, renewals, expansion, upselling and cross-selling
- Develop account strategies around adoption, customer value, risk mitigation and growth
- Build and manage stakeholder relationships from C-level decision-makers to operational and technical teams
- Lead complex renewals and escalations, coordinating executive and cross-functional stakeholders
- Contribute to Customer Success strategy, segmentation and scalable internal processes

Customer Success Manager, Salesforce.Com, Projektmanagement

5/2025 – 12/2025

Key Account Management | Commercial ownership | Customer growth & retention
- Managed strategic Key Accounts across onboarding, adoption, retention, renewals and expansion
- Identified customer risks and growth opportunities through proactive account management and usage insights
- Managed commercial conversations around renewals, upselling and cross-selling
- Worked cross-functionally with Product, Marketing and internal teams to improve customer outcomes

Customer Success Manager

11/2023 – 4/2025

Customer lifecycle management | Adoption | Retention | Customer development
- Managed a broad portfolio of B2B SaaS customers across onboarding, adoption and retention
- Built long-term customer relationships and supported customers in maximizing platform value
- Identified risks, adoption barriers and expansion opportunities
- Initiated Customer Success improvements including onboarding documentation, Office Hours and structured feedback collection

Customer Success Manager