SAP Proxy PO/Operation Manager/Test Manager/ITIL Expert/Projektmanager

2/2024 – 12/2024

Responsible for creating cut over plan in an agile environment
Coordination of financial integration activities with the Program Cut Over Management Team for AP, AR, CO, IA, Tax
Tracking stabilisation phase after go live
Coordinate the implementation of the individual steps at the planned time
Training for future users
Manages the business cutover plans for rollouts
Contribute to the development of the technical cutover schedules and plans to ensure they meet business objectives
Manages stakeholder relationships through effective communication and issues management
Provide expert advice and information to stakeholders on emerging project issues and present recommendations to support project delivery

Projektmanagement (IT), Release-Management, SAP-Berater, Scrum

1/2024 – 4/2025

Module testing
• Check point test emulation
• Regression testing
• Creation of test scenarios via xRay, test execution
• Defect tracking, performance tests
• Defining Test strategies and deliveries
• Test emulation
• IDOC interfaces tests
• interaction with the factory key users
• Integration and collection of key users and partners
• Support UAT, INT, SIT tests phases and coordonating several teams

IT-Berater, Test Management, Testen

9/2014 – 12/2023

▪ Compliance with the service level agreements, if necessary development of measures and their control for compliance
• Service level agreements reviews (e.g. preparation & review of the SLM reports)
• Ensuring the ability of new staff to work in a technical and professional context
• Tracking and controlling the execution of projects with the customer operationally and according to the specified Tools
• Controlling the team leads of the relevant bundle group
• Controls the operational team professionally (possibly disciplinary) and economically, holistically
• Ensuring that the services to be provided are in accordance with the contract
• Mission planning and time control
• Resource management - Customer-specific knowledge acquisition and transfer to new employees
• Applying knowledge of the quality standards of the project
• Documenting the solutions to the topics reported by the customers (including the steps leading to the solution) in a ticketing tool and in a knowledge database
• Management and updating of the knowledge base
• Compliance with the agreed SLAs (Service Level Agreement)
• Monitoring of deadlines / adherence to projects
• Motivation and support of the team to improve professional performance
• Organizing and managing various new projects within the team (project management, creation of milestones and work packages)
• Working closely with involved organizational units/departments/stakeholders
▪ Providing professional advice on applications in the following areas: component manufacturing, vehicle logistics, and container management

Serviceberater ITIL, IT-Projektleiter, ITIL, IT Service Management (ITSM), Operations Manager