Salesforce Architect & AI Agent Engineer | Agentforce, Agent Script, LLM, Python | 10 yrs Salesforce

6/2024 – 12/2024

B2B shop on Salesforce Commerce Cloud

Commerce development
* Development of scalable e-commerce features for a B2B shop with custom frontend
and backend components
* Storefront components with Lightning Web Components on Experience Cloud
* Business logic in Apex, structured with the enterprise FFLIB framework
(domain, service and selector layers)

Integration
* Platform Events for asynchronous processing and communication between systems
* Adaptation and extension of SAP interfaces to align Commerce Cloud with ERP processes

Delivery
* Translation of business requirements into maintainable Commerce Cloud functionality
in an agile team

Salesforce B2B Commerce, Experience Cloud, Apex, FFLIB, Lightning Web Components,
Platform Events, SAP integration, SOQL

CRM-Berater, CRM Beratung (allg.), Salesforce.Com, Salesforce Developer

1/2024 – 2/2026

SaaS platform for data privacy management (GDPR)

Product development
* Conception and implementation of new features end to end: Angular frontend,
Java Quarkus backend, REST/JSON APIs, PostgreSQL
* White-label architecture so the platform can run under different domains, owners
and infrastructures without code changes

Cloud & DevOps
* Setup of UAT and production environments on AWS (Python scripting)
* CI/CD pipelines with GitHub and AWS for automated builds and deployments
* Load testing with JMeter on AWS, incl. performance reports as a basis for scaling

Angular, TypeScript/JavaScript, Java Quarkus, PostgreSQL, REST, AWS, Python,
GitHub Actions / CI/CD, JMeter

DevOps, DevOps-Ingenieur, Full Stack Developer

11/2023 – offen

Salesforce platform for B2B dealers and service agents across European markets

B2B Sales (Sales Cloud)
* Conception and implementation of the CRM for e-commerce B2B dealers in multiple European countries
* AI lead enrichment in the B2B sales process (in production)
* Apex, Flows, Lightning Web Components, Visualforce, OData

Customer Service (Service Cloud + Agentforce)
* Extension of the service platform for e-commerce service agents in multiple European countries
* AI features with Agentforce, Agent Script and OpenAI (REST from Apex), all in production:
– Damage reports from all countries, in any language, automatically prepared and routed to the central team
– Live translation in service cases, so support teams can take over cases from other countries
– Case summaries for service agents
* Apex, Flows, Lightning Web Components, Visualforce, OData

Webstore & Integration
* Maintenance and feature development of the webstore system (Java Spring, OData)
* SAP integration and further REST/SOAP interfaces to third-party systems

CRM-Berater, CRM Beratung (allg.), Salesforce.Com, Salesforce Developer

7/2021 – 12/2023

Technology leadership
* Led the tech team of 8 (Scrum); responsible for architecture, roadmap and delivery
* Built the core platform from scratch (Java EE, Angular, MariaDB) and later migrated it
to NestJS and PostgreSQL; cloud move to AWS with CI/CD
* Integrations with third-party providers (SendGrid, Twilio, Kombo)

Salesforce CRM & AI in sales
* Set up the Salesforce CRM so sales could scale; bidirectional REST interface between
core platform and Salesforce; Apex automation, Lightning Components, Visualforce
* First AI use cases in sales and operations: LLM pipelines with Python, LangChain,
OpenAI and N8N that processed data and wrote results into the CRM

Product & business
* Product owner for the Job Promoter web app: requirements, concepts, user stories,
sprint planning
* Pitch decks for pre-seed, seed and Series A; hands-on sales as account executive

Java EE, NestJS, Angular, MariaDB, PostgreSQL, AWS, CI/CD, Salesforce (Apex, Lightning,
Visualforce), Python, LangChain, OpenAI, N8N

CRM-Berater, CRM Beratung (allg.), Product Owner, Salesforce.Com, Salesforce Developer, Software Architecture, Softwareentwickler

5/2017 – 7/2021

Salesforce CRM for car and motorcycle dealers across European markets, multiple Scrum teams

Dealer CRM development
* Extension of the Salesforce CRM for sales, customer management and dealer processes
* Apex, Visualforce, JavaScript, Lightning Web Components

CI/CD & mass rollouts (05/2019 – 02/2020 design, then operation)
* Designed and implemented the CI/CD process for an enterprise multi-org landscape;
presented to the BMW digitalisation board
* Automated deployments and mass rollouts to 3,000+ Salesforce orgs with market- and
dealer-specific variants (Git, Jenkins, Ant, Docker)

Salesforce data model export (07/2019 – 07/2020)
* Python application that exports the Salesforce data model via REST and Metadata API
and transforms it into the architecture tool MagicDraw (JSON, XML, XMI)

Salesforce, Apex, Visualforce, JavaScript, LWC, Git, Jenkins, Ant, Docker, Python,
Metadata API, REST API, multi-org deployments

CRM-Berater, CRM Beratung (allg.), Salesforce.Com, Salesforce Developer