Customer Support Specialist (DE,EN,ES) | Tech & B2B Support | Virtual Assistant

1/2023 – offen

Responsible for B2B customer support and API integration processes in a technical environment.

Served as the primary point of contact for technical and commercial clients, managing the full customer lifecycle from onboarding and API integration to ongoing support.

Supported customers throughout onboarding and API setup, ensuring a smooth experience and consistently high customer satisfaction.

Handled customer communication via email, chat, and calls, ensuring fast response times and a high level of service quality.

Collaborated with internal teams to troubleshoot issues, optimize workflows, and deliver efficient support solutions.

Worked with tools such as CRM systems, Jira, and Slack, while managing multiple requests independently in a structured and detail-oriented manner.

CRM (Customer Relationship Management), Kundenberater

4/2022 – 10/2022

Internship:

Provided administrative support and back-office operations.

Managed front-office tasks, including customer interaction and support, while continuously improving Spanish language skills.

Administrativer Projektmitarbeiter, Customer Success Manager

7/2017 – offen

Operatives Management

Veranstaltungsmanagement