IT Support Specialist

IT-Support-Spezialist mit 4+ Jahren Erfahrung im 1st–3rd Level Support in Windows- und M365-Umgebungen. Stark in Active Directory, Ticketbearbeitung und User Support. Strukturierte, lösungsorientierte Arbeitsweise mit Hands-on-Mentalität im IT-Umfeld

• Computertechniker2 J.
• IT-Mitarbeiter
• Leiter Technischer Support2 J.
• Microsoft Azure2 J.
• Netzwerkarchitektur4 J.
• Technische Dokumentation2 J.
• Technischer Support3 J.
• VPN4 J.

Experienced IT Support and Systems Specialist with 4+ years of hands-on experience across 1st, 2nd, and 3rd level IT support in enterprise and service provider environments. Skilled in end-to-end IT service delivery including incident management, request fulfillment, troubleshooting, and technical support for Windows-based infrastructures and Microsoft 365 environments.

Strong experience in Active Directory administration, user and device lifecycle management (onboarding, offboarding, account provisioning, access rights), and endpoint management using MDM solutions such as Microsoft Intune and other mobile device management platforms. Proven ability to support hybrid environments including on-premise and cloud-based systems.

Solid background in IT infrastructure support, including Windows Server environments, basic Linux administration, and virtualization technologies such as Hyper-V and VMware. Experience in supporting and maintaining network components including LAN/WAN, DNS, DHCP, VPN, firewalls, switches, and wireless networks.

Hands-on experience with IT service management (ITSM) tools such as ServiceNow, Jira, Zendesk, and Freshservice. Familiar with ITIL-based processes including incident, problem, and change management, as well as SLA-driven ticket handling and documentation.

Practical experience in hardware and software support, including installation, configuration, imaging, deployment, troubleshooting, and maintenance of desktops, laptops, printers, mobile devices, and peripheral equipment. Experience with IMAC/D processes, asset management, IT inventory tracking, and workplace setup in office and onsite environments.

Strong knowledge of Microsoft 365 services including Teams, Outlook, OneDrive, SharePoint, and Exchange Online administration. Experience supporting remote work environments, VPN connectivity, and collaboration tools.

Additional experience includes system monitoring, basic IT security practices (endpoint protection, antivirus, patch management, access control), backup and recovery concepts, and user support in fast-paced environments.

Comfortable working in both structured enterprise environments and dynamic project-based or field service settings. Strong troubleshooting mindset with analytical thinking, high service orientation, and ability to communicate effectively with technical and non-technical users.

Currently expanding knowledge in Cyber Security (Master’s level) with continuous learning in modern IT infrastructure, cloud technologies, and security best practices. Reliable, adaptable, and motivated to contribute to efficient and stable IT operations in any professional environment.

Windows 10/11, Microsoft 365 (Teams, Outlook, OneDrive), Active Directory, Intune / MDM, basic networking (TCP/IP, DNS, DHCP), ITSM tools (ServiceNow, Jira, Freshservice), hardware support, ticketing systems, user lifecycle management (onboarding/offboarding), VPN, remote support tools (AnyDesk, TeamViewer), basic server and virtualization knowledge (Hyper-V), documentation and IT asset management.