Senior Product Manager | Digital Transformation Leader

5/2023 – 4/2026

- Owned the strategy, roadmap and end-to-end delivery of Allianz's Customer 360 product, a strategic solution within Allianz's global CRM ecosystem that provides sales advisors with a unified view of customer data, interactions and activities across multiple systems, supporting more than 40,000 users.
- Partnered with stakeholders across France, Germany, Switzerland and Australia.
- Led an international cross-functional team across business analysis, development, UX, quality assurance and Agile delivery.
- Monitored API performance, SLA compliance and production KPIs to maintain product reliability and operational visibility.
- Managed releases from discovery and prioritisation through production deployment and support.
- Supported the progressive decommissioning of legacy CRM systems through successful international rollouts.

Projektleiter CRM

2/2023 – 4/2023

- Supported the setup of a global CRM transformation programme spanning Fashion, Fragrance & Beauty, and Watches & Fine Jewellery.
- Helped define the programme organisation, governance and cross-functional team required to build a unified global CRM platform.

Governance, Programm-Management

5/2021 – 12/2022

- Directed the transition of 65+ digital platforms during the corporate rebranding from AXA Gulf to GIG Gulf while maintaining business continuity.
- Delivered 12+ white-label digital platforms for banking and broker partners.
- Managed a USD 16M digital and IT transformation portfolio across the UAE, Oman, Bahrain and Qatar.
- Established governance, roadmap planning, performance monitoring and executive reporting across a complex portfolio of initiatives.

Digitalisierung, Governance, Portfolio-Optimierung