Lead IT Business Analyst, CRM Solution Archithect, Low-Code & BPM Expert

1/2017 – 10/2026

Leading business analysis activities and consulting engagements for enterprise CRM and BPM implementation projects based on the Creatio platform. Delivering solutions for national/central banking, retail, logistics, telecommunications, and contact centers.

KEY RESPONSIBILITIES:
• Led discovery workshops and requirements elicitation sessions with C-level and business stakeholders.
• Analyzed and optimized business processes across banking (lending, deposits, KYC, cards, payments), retail, and customer service domains.
• Designed business solutions, data models, and target operating processes.
• Prepared comprehensive business, functional, and technical documentation (User Stories, Use Cases).
• Managed and coordinated Business Analysis team activities, mentored and onboarded junior BAs.
• Improved internal BA methodologies, templates, and delivery standards.
• Supported project estimation, pre-sales activities, and commercial proposals.

SQL, CRM Beratung (allg.), Projektleiter CRM, API-Entwickler, Agile Methodologie, Scrum, Business Process Model and Notation, Requirements Engineer, Requirements Management, Business Process Reengineering (BPR), Business Analysis

7/2015 – 1/2017

Business analysis and coordination role within large-scale ERP implementation and process optimization initiatives for a monobrand retail development leader.

KEY RESPONSIBILITIES:
• Gathered, analyzed, and structured business requirements for the core ERP ecosystem.
• Collaborated closely with key stakeholders, project managers, and internal technical teams.
• Coordinated external development vendors and outsourcing partners, managing quality control.
• Managed delivery timelines, designed test scenarios, and led User Acceptance Testing (UAT).
• Supported the end-to-end rollout, deployment, and stabilization of the new ERP platform.
• Designed and expanded the functional capabilities of the company's B2B customer portal.
• Delivered post-implementation support and customized training programs for internal users.

ERP-Projektleiter, Requirements Engineer, Business Analysis, Business to Business, Enterprise Resource Planning

3/2011 – 7/2015

Managed business systems portfolios and led business analysis activities for enterprise transformation initiatives within a major global energy retail network.

KEY RESPONSIBILITIES & ACHIEVEMENTS:
• Led end-to-end business analysis for B2B card infrastructure and commercial systems.
• Successfully gathered requirements and drove the implementation of a new fuel card ERP platform.
• Coordinated international vendors and external software providers to ensure system alignment.
• Managed system integration requirements, release processes, and application life-cycles.
• Acted as Business Analyst and Project Manager for strategic retail development initiatives.

Business Analysis, Change Management, Enterprise Resource Planning, Finanzielle Planung, Incident-Management, Operations Manager, Projektmanagement, Release-Management, Requirements Management